Leilani Feltman
15 Beekman Street,NY
Summary
Responsible Senior Guard committed to keeping guests safe and happy. Proficient in maintaining pool chemical compositions and using essential pool cleaning tools. Offering 5 years of experience providing excellent customer service to hundred pool patrons daily by exemplifying positive attitude and maintaining safety standards.
High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 1 year. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality, and results for successful client events.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard and Swim Instructor
Physique Swimming
09.2025 - Current
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Taught individuals and groups up to 6 people
- Taught daily swim instruction to students varying in ages and skill levels, including adults and neurodivergent individuals.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Senior Guard
City of Grosse Pointe Woods
05.2025 - Current
- Monitored and maintained proper pool chemical levels through regular testing and adjustments.
- Assisted Pool Supervisor with operational tasks during opening and closing procedures.
- Directed lifeguards on duty, delegating assignments and ensuring tasks were completed effectively.
- Planned and coordinated staff events, such as pickleball tournaments, to promote team engagement and morale.
- Addressed workplace concerns promptly, fostering a safe, professional, and collaborative environment.
- Checked in with lifeguards throughout shifts to ensure safety protocols were followed and staff needs were met.
- Serve as an exemplary lifeguard as I also have same task listen above under lifeguard
- Model exemplary lifeguard performance while carrying out all responsibilities listed under “Lifeguard.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Seasonal
Assistant Event Manager
The Roostertail
11.2024 - Current
- Served meals and ensured allergen-specific dishes were delivered accurately to guests.
- Processed payments efficiently and accurately.
- Set up meeting spaces and event areas according to client specifications.
- Provided venue tours to prospective clients, highlighting amenities and services.
- Greeted guests upon arrival, offering assistance to ensure comfort and satisfaction.
- Assisted with event setup and teardown, maintaining a clean and organized space.
- Served as floor manager for events, overseeing staff, coordinating service flow, and ensuring guest satisfaction throughout the event.
- Managed and toured up to three rooms at a time
Team Member
Estia Greek Street Food
11.2022 - 06.2025
- Maintain a safe and clean prep area
- Wash dishes
- Build and memorize menu items
- Build custom bowls, gyros, and salads based on customer’s preference
- Cook foods such as fresh pita, chicken and veggies.
- Run the cash register and calculate change
- Assist customers in taking their order
School Store Manager / Team Member
Grosse Pointe North
09.2023 - 05.2025
- Served customers and prepared menu items, including smoothies and popcorn.
- Set up and maintained store displays; ensured cleanliness and organization.
- Handled cash and processed transactions accurately.
- Oversaw daily operations as manager, delegating tasks and supporting team members.
- Developed and delivered two 30-page papers and presentations on store operations for DECA, demonstrating business analysis and public speaking skills
Lifeguard and Swim Instructor
City of Grosse Pointe Woods
05.2022 - 09.2024
- Monitored the safety of guests in and around the swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into the pool by calmly reminding patrons to exercise caution around edges.
- Inspected pool during shift and skimmed toys and trash that could clog the pool pump.
- Taught group and private swim lessons to children and adults, focusing on safety, technique, and confidence in the water
- Designed engaging lesson plans tailored to different skill levels, from beginners to advanced swimmers
- Communicated progress and feedback to parents, fostering trust and encouraging continued skill development
- Seasonal
Education
BBA - Marketing
Pace University
New York, NY 05-2029
High School Diploma -
Grosse Pointe North
Grosse Pointe Woods, MI06-2025
Skills
- Accident Site Management
- Lifeguard Procedures
- Customer service & sales
- Cash handling & point-of-sale operations
- Food & beverage preparation
- Leadership & staff supervision
- Business operations analysis
- Public speaking & presentation skills
- Team collaboration
Accomplishments
- Attended the Ignite Academy at DECA's International Career Development Conference
- Finalist in the Start-up Business Plan event at Michigan DECA's State Career Development Conference x2
- Competed in Start-up Business Plan event at at DECA's International Career Development Conference x2
Certification
- CPR
- First Aid
- AED
Timeline
Lifeguard and Swim Instructor
Physique Swimming
09.2025 - Current
Senior Guard
City of Grosse Pointe Woods
05.2025 - Current
Assistant Event Manager
The Roostertail
11.2024 - Current
School Store Manager / Team Member
Grosse Pointe North
09.2023 - 05.2025
Team Member
Estia Greek Street Food
11.2022 - 06.2025
Lifeguard and Swim Instructor
City of Grosse Pointe Woods
05.2022 - 09.2024
BBA - Marketing
Pace University
High School Diploma -
Grosse Pointe North