Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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LEILANI HAMILTON

LEILANI HAMILTON

Kent,WA

Summary

10 + years of experience in customer service. Committed to delivering great service and providing a friendly, calm, and confident personality. Providing strong logical reasoning, problem-solving, and organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess Classic Eats
10.2022 - Current
  • Welcomed customers at entry
  • Managed reservations and provided accurate wait times
  • Escorted customers to their seating and provided menus
  • Served water and assisted restaurant staff as needed
  • Answered incoming phone calls
  • Handled phone inquiries about the restaurant and menus and took to-go orders
  • Maintained a clean reception area and restaurant eating areas

Smoothie Barista Freshly Juiced
02.2020 - 08.2022
  • Helped manage the protein smoothie/juice bar located in the LA Fitness gym
  • Provided excellent customer service while I prepared smoothie drinks, fresh juices, pre-workout shots, and high protein wafflex and toasts
  • Managed daily inventory and organized bulk inventory to determine what was needed each week and made store runs for the fresh ingredients
  • Provided in person orders, Door Dash, Grub Hub, and Uber Eats orders
  • Managed other employees and help with hiring, training, and scheduling work hours
  • Experience included using Square app

Front Desk/Reception

LA Fitness
12.2017 - 02.2020
  • Responsible to open facility by 5AM
  • Provided excellent customer service as I was first point of contact for those entering the gym
  • Verified memberships and conversed with members to ensure that they felt welcome
  • Answered member's questions or directed them to the right person to help them
  • Answered multi-phone system and initiated phone calls to members to collect on balances and make notes regarding contact
  • Scheduled appointments for Personal Trainers and informed them of schedule changes or cancellations
  • Received payments and prepared and made bank deposits
  • Trained new Front Desk hires
  • Worked in childcare and was responsible to help children feel comfortable and ensured their safety
  • Excellent customer service
  • Dependable and Punctual
  • Willing to learn new tasks and quickly
  • Leadership skills
  • Ability to multi-task and set priorities
  • Proficiency with general computer programs

Kennel Attendant/Reception

Newcastle Veterinary Associates
08.2017 - 11.2017
  • Worked in the boarding facility section of the hospital
  • Responsible for taking care of boarding animals and accurately documenting their stay
  • Followed specific feeding instructions for each individual pet
  • Administered medications, walked the dogs multiple times a day, bathed and nail trimmed if needed and cleaned kennels, floors, laundry, and dishes
  • Assisted veterinarians in any way needed
  • Front desk duties: greeted customers, answered multi-line phone system, checked animals in and out of the hospital, scheduled doctor appointments, and organized communication with clients
  • Used Rapport and Avimark

Retail Sales

Tierra Real Estate
08.2016 - 04.2017
  • Worked full time providing exceptional customer service skills
  • Assisted customers using point of sales system to process transactions and provided accurate cash handling skills
  • Ensured that the sales floor was properly stocked and presence of store was well maintained
  • Responsible to have retail product knowledge and greeted customers answering their questions about products
  • Helped promote positive, customer service-oriented, teamwork environment
  • Assisted our team with reorganization as the store was continuously changing and improving
  • Was accommodating with scheduling expectations including working weekend, evening, and holiday shifts

Member Support Team/Reception

The Alaska Club
06.2013 - 06.2014
  • Maintained front desk area and duties
  • Greeted and checked in members/guests
  • Assisted new members to register and addressed current members with any of their concerns or directed them to manager on duty
  • Answered multi-phone line system, made appointments, filed documents, wiped down fitness equipment, washed towels, kept busy and helped with anything needed
  • Left employment to move from AK to WA to attend college

Education

Associate of Arts Degree -

Bellevue College
01.2018

Some College (No Degree) -

University of Alaska Southeast
Juneau, AK
01.2014

High School Diploma -

Sitka High School
Sitka, AK
05.2013

Skills

  • Excellent customer service
  • Dependable and punctual
  • Willing to learn more tasks and quickly
  • Leadership skills
  • Ability to multi-task and set priorities
  • Proficiency with general computer programs

Certification

  • Licensed life insurance producer
  • CNA training
  • First Aid/AED/CPR certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Hostess Classic Eats
10.2022 - Current

Smoothie Barista Freshly Juiced
02.2020 - 08.2022

Front Desk/Reception

LA Fitness
12.2017 - 02.2020

Kennel Attendant/Reception

Newcastle Veterinary Associates
08.2017 - 11.2017

Retail Sales

Tierra Real Estate
08.2016 - 04.2017

Member Support Team/Reception

The Alaska Club
06.2013 - 06.2014

Associate of Arts Degree -

Bellevue College

Some College (No Degree) -

University of Alaska Southeast

High School Diploma -

Sitka High School

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LEILANI HAMILTON