LeiLani Harvey
Murfreesboro,Tennessee
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Admission's Secretary
Tennessee Rehabilitation Center/ State Of Tennesse
05.2017 - 05.2022
- Streamlined the admissions process by implementing an efficient filing system and organizing student records.
- Enhanced communication between departments by facilitating meetings and providing accurate, timely information on prospective students.
- Increased application completion rates with thorough follow-up on missing documentation and regular updates to applicants.
- Improved overall student experience by managing campus tours, open houses, and informational sessions for potential enrollees.
- Expedited decision-making processes by promptly preparing reports on admission statistics and trends for senior administrators.
- Contributed to marketing efforts by creating promotional materials that highlighted the school''s programs and achievements.
- Provided excellent customer service for applicants during all stages of the admissions process, addressing questions and concerns promptly.
- Organized recruitment events such as college fairs or presentations at local high schools to increase public awareness about the institution''s offerings.
- Reduced errors in applications by meticulously reviewing each submission before forwarding it to the appropriate department head or committee member for review.
- Assisted in developing new strategies for targeted outreach based on demographic data analysis of previous applicant pools.
- Kept accurate records on all applicants, ensuring that confidential information was protected and only accessible to authorized personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
File Clerk
Tennessee Rehabilitation Center/ State Of Tennesse
11.2014 - 05.2017
- Improved file organization by implementing an efficient categorization and labeling system.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Streamlined office operations with the timely distribution of important documents to relevant departments.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Simplified file tracking with the implementation of a detailed record-keeping system, reducing time spent searching for documents.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Performed regular maintenance on filing equipment such as label printers and scanners, ensuring consistent functionality throughout their lifespan.
- Facilitated communication between departments by effectively coordinating the transfer of shared files when necessary.
- Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
- Kept up-to-date on industry best practices for file management, continuously looking for ways to improve efficiency and organization within the department.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Examined, categorized, and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Located and retrieved requested documents in accordance with established policies.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Compiled and inventoried documents for archival.
- Restored old files and archived completed files for future reference.
- Monitored and updated filing systems to meet organization standards.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Followed security protocols to protect sensitive and proprietary information.
- Created and printed labels for well-organized filing.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Classified files based on source, type or other details.
- Archived and disposed of documents according to established policies.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Classified documents according to specified guidelines.
- Tracked file removals and coordinated on-time returns.
Title Abstractor
Middle Tennessee Title Company
01.2007 - 08.2013
- Streamlined title search processes by implementing a digital database for easier access and improved efficiency.
- Reduced turnaround time for title reports by enhancing research techniques and prioritizing critical tasks.
- Ensured accuracy in title abstracts by meticulously reviewing property documents and identifying potential discrepancies.
- Collaborated with legal teams to resolve complex property issues, resulting in smoother transactions for clients.
- Expedited the closing process by delivering accurate and timely title abstracts to relevant parties.
- Developed strong relationships with county officials, facilitating quicker access to essential information on public records.
- Organized client files effectively, ensuring easy access to vital documentation when needed during the closing process.
- Maintained open communication channels with clients, providing regular updates on progress and answering any questions promptly.
- Conducted thorough due diligence investigations to uncover potential liens or encumbrances on properties before finalizing transactions.
- Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.
- Leveraged advanced software tools to streamline data collection and analysis during the title search process, increasing overall productivity levels.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined land records and identified potential problems with title search results.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Education
High School Diploma -
Holloway High School
Murfreesboro, TN05.1991
Skills
- Filing Systems
- Deadline-Oriented
- Staff Collaboration
- Information Gathering
- Student Relations
- Strong Organization
- Meeting Scheduling
- Report Generation
- Calendar Management
- Document Preparation
- Quality Control
- Excellent Communication
- Decision Making
- Time Management
- Confidentiality Maintenance
- Event Planning
- Email Management
- Attention to Detail
- Admissions Procedures
- Telephone Etiquette
- Deadline Oriented
- Microsoft Office Proficiency
- Customer Service
- Computer Literacy
- Professionalism
- Task Prioritization
- Office Equipment Operation
- Record Keeping
- Resourcefulness
- Database Management
- Proficient in Microsoft Office
- Time Management Expertise
- Data Entry Proficiency
- Effective Multitasking
- Meeting Coordination
- Mail Management
- Recordkeeping
- Clerical Support
- Data Entry
- Electronic Records Management
- Office Administration
- Records Management
- Scheduling
- Appointment Coordination
- Administrative Support
- Filing and Data Archiving
- Document and File Management
- Organizing and Categorizing Data
Timeline
Admission's Secretary
Tennessee Rehabilitation Center/ State Of Tennesse
05.2017 - 05.2022
File Clerk
Tennessee Rehabilitation Center/ State Of Tennesse
11.2014 - 05.2017
Title Abstractor
Middle Tennessee Title Company
01.2007 - 08.2013
High School Diploma -
Holloway High School
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