Leilani Hayes
Roy,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Kitchen Aide
Tahoma Terrace
Tacoma, WA
02.2023 - Current
- Prepared ingredients for meals by washing, peeling, and cutting vegetables and fruits.
- Cleaned kitchen equipment, surfaces, utensils and appliances after use.
- Assisted in the preparation of all menu items according to recipes and instructions.
- Followed safety protocols while handling hazardous chemicals or sharp objects.
- Operated dishwashing machines to clean dishes and utensils efficiently.
- Maintained high standards of hygiene throughout the kitchen area.
- Checked temperatures of freezers, refrigerators and heaters to ensure proper functioning.
- Labeled containers with date and contents before storing food items in refrigerator or freezer.
- Organized storage areas for easy access to ingredients when needed for meal preparation.
- Served prepared meals according to specifications set by chef or manager.
- Ensured that all dishes were served promptly at correct temperature.
- Notified management when supplies ran low so they could be replenished in time.
- Inspected workstations prior to beginning shifts for cleanliness and orderliness.
- Provided assistance to other kitchen staff members during peak hours.
- Reported any maintenance issues regarding kitchen equipment immediately to supervisor.
- Communicated effectively with colleagues about orders and special requests from customers.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or desserts according to orders or instructions.
Customer Experience Supervisor
Office Depot Inc
Tacoma, WA
12.2021 - 01.2023
- Supervised customer service staff to ensure quality customer experience.
- Identified and addressed customer issues, complaints, and inquiries promptly.
- Monitored customer feedback and adjusted service accordingly.
- Analyzed customer surveys to identify areas of improvement in the customer experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Tracked team performance metrics to assess quality of service delivery.
- Provided training and coaching to new team members on customer service best practices.
- Managed daily operations of the customer service department including staff scheduling.
- Provided feedback on individual team member performance during monthly reviews.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Revised department schedules to maximize coverage during peak hours.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Managed 8 employees.
- Researched out-of-stock items to find additional inventory in other store locations.
Assistant Store Manager
Carters Oshkosh
Tacoma, WA
01.2018 - 12.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manger
Office Depot Inc
Tacoma, WA
08.2014 - 01.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Store Manager
Office Depot Inc
Lakewood, WA
02.2007 - 08.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Experience Manager
Office Depot Inc
Puyallup, WA
06.2004 - 02.2007
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Monitored customer service performance metrics and created reports for senior management review.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
Copy & Print Manager
Office Depot Inc
Gig Harbor, WA
05.2002 - 06.2004
- Ensured accuracy of all customer orders and print jobs.
- Monitored employee performance and provided feedback to ensure productivity goals were met.
- Managed the inventory of paper, toner, and other supplies necessary for copy and printing services.
- Created daily production reports to track progress on copy jobs.
- Oversaw quality assurance processes related to printed materials.
- Provided training for new employees in the use of copy machines, printers, and other office equipment.
- Resolved customer complaints regarding copying and printing services in a timely manner.
- Assisted with setting up large-scale projects requiring multiple copies or prints.
- Coordinated with vendors regarding supply orders for printing materials.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
Education
GED -
Stadium High School
TacomaSkills
- Stock management
- Customer Relations
- Loss Prevention
- Store Organization
- Assignment Delegation
- Relationship building and management
- Operations
- Order Management
- Customer Service Management
- POS Systems
- Staff Supervision
- Team Management
- Team Building and Leadership
- Customer Service
- Issue Resolution
- Store Opening and Closing
- Shift Scheduling
- Upselling and Cross Selling
- Customer Service and Engagement
- Attention to Detail
- Employee Coaching
- Mentoring and Coaching
- Retail Operations
- Workflow Optimization
- Wide format printing
- Estimating and Quoting
- Scheduling and Planning
- Deadline Management
- Print Production
- Strong communication abilities
- Cross-Functional Teamwork
- Quality Control Standards
Timeline
Kitchen Aide
Tahoma Terrace
02.2023 - Current
Customer Experience Supervisor
Office Depot Inc
12.2021 - 01.2023
Assistant Store Manager
Carters Oshkosh
01.2018 - 12.2020
Assistant Store Manger
Office Depot Inc
08.2014 - 01.2018
Assistant Store Manager
Office Depot Inc
02.2007 - 08.2014
Customer Experience Manager
Office Depot Inc
06.2004 - 02.2007
Copy & Print Manager
Office Depot Inc
05.2002 - 06.2004
GED -
Stadium High School