Microsoft
Leilani Hernandez
Houston,TX
Summary
- Interact with prospects through a variety of sales activities that include daily phone sales, face-to-face sales meetings, and group sales.
- Influence prospects with strategic messages, tactics, talking points, events, etc.
- Develop and sustain customer relationships that result in revenue generation.
- Conduct extensive follow-up, follow-thru activities, and retention programs.
- Conduct phone sales that increase the quality and quantity of appointments attended by prospective residents.
- Manage the integrity of our Customer Relationship Management database information and reports.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
1
1
Language
Work History
Corporate Sales Intern
Erickson Senior Living- Eagle's Trace
06.2023 - 03.2024
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with cross-functional teams to develop innovative solutions for clients'' unique needs.
- Contributed to team objectives in fast-paced environment.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bridal Stylist
David's Bridal
01.2023 - 07.2023
- Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Developed targeted marketing campaigns to reach prospective clients in various age groups and demographics.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Coordinated appointments with medical professionals.
Server
Ciro's Ristorante Italiano
09.2022 - 01.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Education
Associate of Science - Business
Lone Star College System
Houston, TX05.2023
Skills
- Sales Presentations
- Contract Negotiation
- Stock management
- Objection handling
- Client acquisition
- Competitor Analysis
- Cash Handling
- Food safety and sanitation
- Account Servicing
- CRM proficiency
- Computer Skills
- Decision-Making
- Point of sale operation
- Sales Strategies
- Google Drive
- Basic Math
- First Aid/CPR
- Supervision and leadership
Software
POC System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Sales Intern
Erickson Senior Living- Eagle's Trace
06.2023 - 03.2024
Bridal Stylist
David's Bridal
01.2023 - 07.2023
Server
Ciro's Ristorante Italiano
09.2022 - 01.2023
Associate of Science - Business
Lone Star College System
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