Leilani Hickson
Houston
Summary
Detail-oriented and reliable customer service and administrative professional with experience supporting clients through phone, email, and digital platforms. Strong communicator with a calm, professional demeanor, and a proven ability to manage scheduling, resolve concerns, and stay organized in fast-paced environments. Tech-savvy and quick to learn new systems.
Overview
3
3
years of professional experience
Work History
Gymnastics Coach & Customer Service Assistant
The Little Gym
Richmond
03.2025 - 12.2025
- Provided consistent customer support via phone, email, and in-person communication.
- Managed digital scheduling systems, bookings, and calendar updates.
- Resolved client concerns professionally, contributing to improved customer satisfaction and retention.
- Maintained accurate records, and handled multiple tasks while meeting deadlines.
- Supported daily operations by staying organized and prioritizing client needs.
Gymnastics Coach & Parent Communication Lead
Fun and Fitness Gymnastics
Richmond
06.2023 - 02.2025
- Served as the primary point of contact for parents, answering questions and addressing concerns.
- Created and distributed digital communications, updates, and follow-up emails.
- Assisted with onboarding and mentoring team members on communication best practices.
- Maintained professionalism while handling sensitive situations and client feedback.
- Supported management by ensuring smooth communication between staff and families.
Education
Medical Esthetician -
Houston Community College
Houston, TX12-2026
Skills
- Customer service and client support
- Phone, email, and virtual communication
- Adaptability and quick learning
- Digital tools and software
- Data entry and record keeping
- Remote collaboration (Zoom, Slack, Microsoft Teams)
- Scheduling and calendar management
Timeline
Gymnastics Coach & Customer Service Assistant
The Little Gym
03.2025 - 12.2025
Gymnastics Coach & Parent Communication Lead
Fun and Fitness Gymnastics
06.2023 - 02.2025
Medical Esthetician -
Houston Community College