Summary
Overview
Work History
Education
Skills
Certification
Key Contributions
Timeline
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LEILANI HILL

LEILANI HILL

Indianapolis,IN

Summary

Detail-oriented and highly organized professional with over 10 years of experience in administrative support, customer service, and data management across healthcare, technology, and corporate sectors. Proven ability to coordinate high-volume tasks in remote environments, ensuring accuracy, compliance, and timely processing. Adept at workflow optimization, document management, and cross-functional communication. Seeking a fully remote Appraisal Coordinator role where I can leverage my administrative expertise, problem-solving skills, and commitment to efficiency. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Omnicare Pharmacy/CVS
04.2023 - 06.2024
  • Processed and reviewed prescriptions, ensuring accuracy and compliance with state and federal regulations
  • Maintained comprehensive records for patient medication history, drug interactions, and insurance claims
  • Triaged customer service requests, prioritizing tasks based on urgency and department needs

Revenue Cycle Representative

IU Health Physicians
10.2021 - 04.2023
  • Managed high-volume scheduling, patient registration, and insurance verification, ensuring compliance with healthcare regulations
  • Supported cross-functional teams, including Ophthalmology, Cardiology, General Surgery, and Trauma, to facilitate timely scheduling and referral management
  • Provided financial counseling to patients, assisting with billing inquiries and payment options
  • Developed training materials and mentored new hires, improving team efficiency and knowledge retention

Technical Support & Billing Advisor / Facilitator

Conduent Commercial Business Solutions
08.2016 - 07.2021
  • Provided technical support and billing assistance for corporate clients, troubleshooting software, hardware, and account-related issues
  • Assisted in dispute resolution, handling escalated cases with professionalism and efficiency
  • Facilitated training and mentoring for new hires, ensuring adherence to company policies and best practices

Corporate Travel Consultant (Independent Contractor)

Working Solutions
09.2014 - 10.2018
  • Managed end-to-end corporate travel logistics, including flights, hotels, and car rentals, ensuring seamless itineraries
  • Utilized Sabre GDS to book and modify travel arrangements while providing excellent customer service

Production Support Specialist

MSPARK, INC
05.2014 - 12.2017
  • Coordinated mail order fulfillment and tracked deliveries, ensuring operational accuracy
  • Led mandatory safety training and compliance initiatives, improving workplace safety standards

Order Selector / Receiving Clerk

Pep Boys Distribution Center
04.2011 - 06.2014
  • Managed inventory control and order selection, ensuring accurate and timely distribution of parts and accessories nationwide

Education

Associate’s Degree - Healthcare Administration

Brown Mackie College
Indianapolis, IN
05.2017

Skills

  • Appraisal & Administrative Coordination
  • Data Entry & Document Management
  • Customer Service & Client Relations
  • Compliance & Regulatory Adherence
  • Workflow & Process Optimization
  • CRM & Remote Collaboration Tools
  • Insurance Verification & Billing Support
  • Conflict Resolution & Problem-Solving

Certification

Indiana State Licensed Pharmacy Technician, 06/30/26

Key Contributions

  • Process Improvement: Identified and implemented efficiency-enhancing procedures in scheduling, data entry, and workflow coordination.
  • Training & Leadership: Developed training materials and facilitated onboarding programs to improve team productivity.
  • Remote Work Adaptability: Successfully managed high-volume tasks and customer interactions in fully remote settings.
  • Customer Service Excellence: Consistently exceeded customer satisfaction targets by delivering responsive, solution-oriented support.

Timeline

Pharmacy Technician

Omnicare Pharmacy/CVS
04.2023 - 06.2024

Revenue Cycle Representative

IU Health Physicians
10.2021 - 04.2023

Technical Support & Billing Advisor / Facilitator

Conduent Commercial Business Solutions
08.2016 - 07.2021

Corporate Travel Consultant (Independent Contractor)

Working Solutions
09.2014 - 10.2018

Production Support Specialist

MSPARK, INC
05.2014 - 12.2017

Order Selector / Receiving Clerk

Pep Boys Distribution Center
04.2011 - 06.2014

Associate’s Degree - Healthcare Administration

Brown Mackie College
LEILANI HILL