Leilani Buxton
Carlsbad,NM
Summary
I know every job title in the grocery level and albertsons warehouse and have mangeded 3 llc's since albertsons still llc management I live working showing I can do as well as a man or better
Overview
13
13
years of professional experience
Work History
Liquor Manager
Albertsons Grocery Store
Carlsbad, NM
01.2006 - 01.2019
- Developed and implemented weekly liquor inventory tracking system to ensure accurate stock levels.
- Assisted with the organization of product displays, shelf stocking, and promotional materials in store.
- Maintained a current working knowledge of all applicable state and federal laws governing the sale of alcohol.
- Provided training for new staff members on proper liquor handling procedures and customer service etiquette.
- Collaborated with vendors to negotiate pricing terms for wine, spirits, and beer purchases.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Conducted regular audits of store records to verify accuracy of sales transactions.
- Created daily reports detailing sales volumes, profit margins, and cash flow metrics.
- Managed ordering process for alcoholic beverages by reviewing invoices, approving payments, and resolving discrepancies.
- Monitored bar operations during peak business hours to ensure smooth delivery of services.
- Performed weekly inventories to track usage trends across multiple categories including beer, wine, spirits, mixers.
- Implemented cost-saving initiatives such as bulk purchasing discounts or vendor loyalty programs.
- Analyzed monthly financial statements to identify areas of improvement in operational efficiency or profitability.
- Coordinated staff scheduling according to projected customer demand patterns during holidays or special events.
- Executed promotional activities such as tastings or happy hour specials to generate additional revenue streams.
- Established relationships with local distributors for sourcing rare or hard-to-find products.
- Researched emerging industry trends in order to stay abreast of market developments.
- Worked closely with management team on developing strategies for increasing customer satisfaction ratings.
- Developed marketing plans for seasonal offerings such as holiday gift sets or summer cocktails.
- Addressed customer complaints regarding quality issues promptly and efficiently.
- Participated in meetings with corporate executives regarding policy changes or updates.
- Preserved excellent levels of internal and external customer service.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Attracted, recruited and trained new employees.
- Produced sales and productivity reports.
- Purchased goods and ingredients needed to make beverages.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Chip Independent Contractor
Statwide
Albuquerque , NM
01.2006 - 01.2019
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Conducted market research to identify potential customers and target markets.
- Managed daily operations of the business, including budgeting and financial reporting.
- Negotiated contracts with vendors for services and supplies.
- Provided technical assistance to clients in using products or services.
- Organized events such as trade shows, conferences, and seminars.
- Researched industry trends to ensure competitive pricing structures were maintained.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Designed online advertising campaigns that drove website traffic and conversions.
- Performed quality assurance testing on all products prior to release.
- Built successful partnerships with other businesses in related industries.
- Implemented procedures for tracking sales leads from initial contact through conversion.
- Assisted in developing software solutions tailored to individual customer needs.
- Prepared reports detailing progress against established goals and objectives.
- Generated monthly invoices for payment of services rendered by the company.
- Resolved customer inquiries promptly via phone or email communication channels.
- Monitored competitor activities in order to remain ahead of the competition.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Managed quality control and maintained high level of customer satisfaction.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Worked well with architects, clients and fellow contractors to achieve project visions.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
- Identified and analyzed business strategies to increase company longevity.
- Oversaw team of [Number] across multiple sites to complete [Number]+ projects per year.
- Facilitated inspections for permitting, codes compliance and final close-outs on [Type] projects.
- Drafted accurate drawings in [Software] showing proposed builds, materials and elevations for [Type] work.
- Worked independently and with other team members to decipher problems and create solutions.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Met frequently with clients to gain understanding of goals and service needs.
- Worked with clients to review ideas from sketches to finalize concepts.
- Conducted online research to obtain relevant information and materials.
- Reviewed project requirements to evaluate client time and budget constraints and plan workflows.
- Marketed freelance services through social media platforms, word-of-mouth and referrals.
- Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
- Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
- Researched and gathered information and photographs relating to freelance projects.
- Submitted rough drafts to management to obtain approval of concepts or work.
- Received assignments from editor or evaluated leads and tips to develop story ideas.
- Prepared images for client websites with Adobe Photoshop.
- Formatted text and graphics files in preparation for uploading to internal and external websites.
Meat Market Manager
HEB Grocery Store
Houston , TX
12.2009 - 12.2015
- Developed and managed meat market's inventory of fresh, frozen, cured, and processed meats.
- Organized daily deliveries of meat products from suppliers to store.
- Supervised team of butchers in order to ensure quality control standards were met.
- Created weekly sales reports and analyzed trends in customer purchasing habits.
- Established pricing policies for various types of meats while remaining competitive with other local markets.
- Maintained a clean and safe working environment according to health regulations.
- Conducted regular staff meetings to discuss performance goals and objectives.
- Implemented training program for new employees on the proper handling and storage of meat products.
- Monitored customer complaints regarding product quality or service issues.
- Resolved customer inquiries promptly and efficiently in order to maintain positive relationships with clients.
- Negotiated contracts with vendors for supplies, equipment, and services needed by the market.
- Scheduled work shifts for butchers to maximize efficiency during peak business hours.
- Coordinated promotional campaigns with marketing department to increase sales volume.
- Reviewed financial statements on a monthly basis to ensure profitability targets were being met.
- Performed regular inspections of refrigeration units in order to guarantee food safety standards were maintained.
- Ensured that all relevant health codes were followed at all times by employees.
- Recruited qualified personnel as needed when positions became available.
- Identified areas where cost savings could be achieved without sacrificing quality of products.
- Participated in industry events such as trade shows or conventions in order to stay informed about current trends in the industry.
- Compiled detailed records of orders placed by customers for future reference if necessary.
- Provided guidance and direction to junior staff members on how best to perform their duties.
- Monitored inventory usage, placed supply orders and oversaw stocking of new goods.
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Implemented health and food safety protocols for sales and production environments.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Completed [Timeframe] stock inventories and tracked loss by inputting data into [Software] system.
- Guided and supported [Number] staff members to consistently achieve team and personal goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
Education
Associate of Applied Science - Meat Seafood Specialist
National Beef Society
Santonio Tx09-2009
Skills
- Performance Analysis
- Brand Awareness
- Merchandising Strategies
- Employee Scheduling
- Inventory Management
- Records Management
- Promotions Planning
- Customer Complaint Resolution
- Cost Control
- Beverage Preparation
- Knowledge of Sanitation Guidelines
- Sales
- Regulatory Guidelines
- Customer Service Experience
- Menu Development
- Health and Safety Standards
- Marketing
- Service Staff Support
- Customer Engagement
- Budget Prep
- Supply Ordering
- Customer Service Background
- Operations Oversight
- Public Speaking
Timeline
Meat Market Manager
HEB Grocery Store
12.2009 - 12.2015
Liquor Manager
Albertsons Grocery Store
01.2006 - 01.2019
Chip Independent Contractor
Statwide
01.2006 - 01.2019
Associate of Applied Science - Meat Seafood Specialist
National Beef Society