Leilani Leite
Reno,NV
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Renown Regional Medical Center
07.2022 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Obtain client medical history, medication information, symptoms, and allergies.
- Perform medical records management, including filing, organizing and scanning documents.
- Complete and submit prior authorizations and prepare refill requests for providers and nurses to fill.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Scheduling Specialist
Renown Regional Medical Center
05.2021 - 07.2022
- Received in-bound calls and initiated out-bound daily calls to schedule patients for upcoming appointments.
- Assisted in trouble shooting when patients were having issue with MyChart and the rural Telemedicine sites.
- Acted as first point of contact and set appointments for patients.
- Documented calls and appointments using Epic.
- Established rapport with patients to help establish patient care.
- Provided detailed information about available services and requirements.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
Trainer
Teleperformance
04.2019 - 05.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Spearheaded implementation of remote work for safety during the pandemic.
- Helped to troubleshoot any IT issues.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
- Monitored participant workflow and behaviors throughout training process.
- Communicated between Teleperformance training, the internal production and management teams, as well as the client's management team.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- I started as a contact center representative and quickly moved into training due to efficiency and efficacy of my own work.
Manager
Napoli Pizzeria
01.2014 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and the owners to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- I started as a server from 2009-2011 and left to try a different opportunity. I came back in 2013 as a server and moved into management when the opportunity became available.
Education
No Degree - Medical Assisting
Truckee Meadows Community College
Reno, NV10.2022
High School Diploma -
St. Patrick-St. Vincent High School
Vallejo, CA05.2008
Skills
- Attention to detail
- Open communication
- Problem solving
- Innovative thinking
- Time management
- Strategic Planning
- Customer Service
- Troubleshooting
- Organization
- Customer Care
- Planning and Coordination
- Self-Motivated
Timeline
Medical Assistant
Renown Regional Medical Center
07.2022 - Current
Scheduling Specialist
Renown Regional Medical Center
05.2021 - 07.2022
Trainer
Teleperformance
04.2019 - 05.2021
Manager
Napoli Pizzeria
01.2014 - 01.2019
No Degree - Medical Assisting
Truckee Meadows Community College
High School Diploma -
St. Patrick-St. Vincent High School
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