Leilani Lemus
Homestead
Summary
Dedicated and focused on providing a superior customer experience. Organized problem solver with time management skills. Aiming to leverage my abilities and skills to successfully fill a challenging role that brings opportunity for growth.
Overview
4
4
years of professional experience
Work History
Event Coordinator
The Enchanted Dollhouse
Miami
06.2021 - Current
- Coordinate and execute a wide range of events, including children’s parties, corporate functions, church gatherings, and baby showers.
- Work closely with clients to understand event goals, themes, and budget, providing customized planning and creative solutions.
- Manage all aspects of event setup and breakdown, including balloon and backdrop installations, table settings, and venue décor.
- Provide children’s hair and makeup services, and organize themed activities and games for youth events.
- Oversee adult event logistics, ensuring smooth execution, guest satisfaction, and professional presentation.
- Handle food service and presentation in compliance with health and safety standards.
- Maintain clear, timely communication with clients and vendors; manage scheduling, budgeting, and payment processing.
- Responsible for cash handling, invoicing, and post-event wrap-up.
Office Administrator
Universal Fire & Security Services
Miami
08.2023 - Current
- Created and edited employee schedules daily and weekly to maximize efficiency and meet operational demands.
- Managed payroll processing, including reviewing timekeeping data and ensuring timely and accurate employee compensation.
- Handled accounts payable for vendors, including invoice verification and processing, and issued checks to ensure timely payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other core administrative functions.
- Reviewed invoices for accuracy and completeness prior to issuing payments; followed up on past-due payments to ensure prompt resolution.
- Managed a team of technicians, maintaining high standards of workmanship and timely project completion.
- Coordinated warranty claims processing, working on behalf of clients to secure timely and satisfactory resolutions.
- Oversaw permit-related tasks to support smooth project execution and regulatory compliance.
- Conducted regular reviews of timekeeping processes to identify areas for improvement and enhance reporting accuracy.
- Managed high call volumes while delivering excellent customer service and maintaining a professional and composed demeanor.
Administrative Assistant to the General Manager
Southern Golf Cars
08.2022 - 08.2023
- Manage a team of on-road service technicians
- Schedule routes for service appointments
- Process purchase orders for vendors.
- Create quotes, sales orders and invoices through Quickbooks
- Respond to customer complaints ensuring a solution to customer satisfaction
- Receive payments through Quickbooks (cash, checks, credit card)
- Keep track of inventory
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Customer Service Representative
The Floral Escape
10.2021 - 08.2022
- Meet monthly quotas by upgrading packages, upselling products & generating leads
- Schedule appointments and maintain appointment calendars updated
- Attend to customers' needs with a warm & professional attitude
- Customer communications including phone calls, email, and social media
- Guide customers on store processes & operation of the equipment
- Operate cash drawer & POS system for processing transactions such as orders, payments, refunds, as well as end of day closing procedures
- Greet clients entering establishment, determine nature and purpose of the visit and escort them to their destination
Skills
- Microsoft Word
- Customer Relations
- Product Organization
- Scheduling
- Refund Processing
- Office Equipment Proficiency
- Order Processing
- Administrative Support
- Customer Service
- Typing Proficiency
Languages
Bilingual in English and Spanish
Timeline
Office Administrator
Universal Fire & Security Services
08.2023 - Current
Administrative Assistant to the General Manager
Southern Golf Cars
08.2022 - 08.2023
Customer Service Representative
The Floral Escape
10.2021 - 08.2022
Event Coordinator
The Enchanted Dollhouse
06.2021 - Current