Leilani Lerttham
Albuquerque,NM
Summary
Dedicated professional with expertise in jewelry creation and AutoCAD software. Committed to delivering high-quality products while effectively managing resources to ensure operational excellence. Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
3
3
years of professional experience
Work History
Jewelry Maker
Self-employeed Jewelry
Albuquerque, NM
06.2026 - Current
- Developed unique, high-quality jewelry pieces by mastering various crafting techniques, such as stringing, clamping, and packaging.
- Assist grandma with repair inquiries by evaluating damage or wear-and-tear issues with jewelry.
Cashier/Server
Teriyaki Chicken In Foil
Los Lunas, NM
01.2026 - 06.2026
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and answered inquiries promptly.
- Collaborated with team members to ensure smooth shift operations.
- Monitored inventory levels and communicated restocking needs to management.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Frontline Member Associate
Sam's Club
Albuquerque, NM
08.2025 - 12.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock checks and replenishment processes.
- Collaborated with team members to ensure efficient checkout operations during peak hours.
- Managed cash register operations, ensuring accurate transactions and adherence to cash handling policies.
- Conducted product demonstrations to promote sales and educate members on new merchandise.
- Trained new associates on operational procedures and customer engagement techniques.
- Demonstrated a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
Jewelry Maker
Self-employeed Jewelry
Albuquerque, NM
06.2023 - 08.2025
- Crafted intricate jewelry pieces using traditional techniques and modern tools.
- Maintained inventory of materials, ensuring availability for timely production schedules.
- Packaging and labeling
- Optimized turnaround times for custom orders while maintaining superior quality through meticulous time management skills.
Education
High School Diploma -
Sandia High School
Albuquerque, NMSkills
- Custom jewelry creation
- AutoCAD software proficiency
- Jewelry repair
- Microsoft Word and Excel
- Website Creation Fluency (Wix)
- Computer familiarity
Timeline
Jewelry Maker
Self-employeed Jewelry
06.2026 - Current
Cashier/Server
Teriyaki Chicken In Foil
01.2026 - 06.2026
Frontline Member Associate
Sam's Club
08.2025 - 12.2025
Jewelry Maker
Self-employeed Jewelry
06.2023 - 08.2025
High School Diploma -
Sandia High School