Summary
Work History
Education
Skills
Drawing
Quote
Work Availability
Timeline
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Leilani Losano

Olympia,WA

Summary

Dynamic and results-oriented professional with a proven track record at McDonald's, excelling in customer service and drive-thru operations. Demonstrated leadership and teamwork, significantly enhancing customer satisfaction and streamlining service processes. Skilled in clear communication and time management, adept at fostering customer loyalty and maintaining high standards of service.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role you need me in.

Work History

Crew Member

McDonald's
06.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

North Thurston High School
Lacey, WA
06-2025

Skills

  • Customer Service

  • Teamwork and Collaboration

  • Time Management

  • Problem-Solving

  • Clear Communication

  • Cash Handling

  • Customer Engagement

  • Taking Orders

  • Interactive communication skills

  • Integrity and Honesty

  • Leadership Qualities

  • Drive-Thru Operations

  • Verbal and written communication

Drawing

I love the idea that I can create whatever I put my mind to, even if it takes practice it will be better in the end than how I started.

Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crew Member

McDonald's
06.2024 - Current

North Thurston High School
Leilani Losano