Leilani Lucero
Albuquerque,NM
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to learn and meet new people.
Overview
2
2
years of professional experience
Work History
Dion's Employee
Darin Reese
Albuquerque, NM
06.2022 - Current
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered many calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
East Mountain High School
Sandia Park, NM05-2023
Skills
- Basic Math
- Attention to Detail
- Analytical and Critical Thinking
- Interpersonal Communication
- Communication
- Collaboration
- Relationship Building
- Organizational Skills
- Library Resources
- Materials Tracking
- Materials Distribution
- Problem-Solving
- Materials Sorting
- Critical Thinking
Affiliations
- Done a lot of community service for The Church of Jesus Christ of Latter Day Saints
- Good Communication skills
- Hobbies include Music, Creativity, Art (Digital, Paint and Traditional)
Accomplishments
- Won First place in a STEM art contest
- Achieved Honors twice and High Honors once in high school
- A student assistant for two teachers in high school
Timeline
Dion's Employee
Darin Reese
06.2022 - Current
High School Diploma -
East Mountain High School