Leilani Molio'o
Sun City West,AZ
Summary
Results-driven professional with strong communication and organizational skills. Experienced in coordinating schedules and managing client relationships, ensuring effective collaboration within teams and delivering outstanding customer support. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Veteran Support worker
Veterans Administration
Sun City West, Arizona
07.2020 - Current
- Coordinated transportation for medical appointments and community events.
- Supported case management by documenting client progress and needs.
- Communicated with clients to confirm appointments and address scheduling inquiries.
- Maintained organized digital files for scheduling records and documents.
- Created detailed reports on upcoming schedules and tracked progress towards meeting goals.
- Generated automated notifications regarding upcoming meetings and appointments using appropriate software tools.
- Provided support with external audit process by preparing requested documents and responding to inquiries from auditors.
- Managed medication schedules and ensured proper administration for clients.
Volunteer Coordinator
Congregational Christian Church
Fort Mitchell, Alabama
05.2021 - 05.2024
- Trained new volunteers on roles and responsibilities within the congregation.
- Facilitated communication between volunteers and church leadership for effective collaboration.
- Coordinated volunteer schedules for various church events and activities.
- Organized outreach programs to engage community members in church initiatives.
- Developed training materials to enhance volunteer skills and knowledge.
- Managed volunteer database to track participation and availability effectively.
- Assisted in planning fundraising events to support church missions and services.
- Led volunteer meetings to discuss updates, feedback, and upcoming opportunities.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated onboarding and orientation for new volunteers.
- Identified volunteer service opportunities and associated requirements.
- Assigned volunteers to keep shifts properly staffed.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Facilitated communication between staff members and volunteers.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Evaluated feedback from volunteers regarding their experience working with the organization.
Education
Medical Assistant - Medical Social Work
Everest Institute
Seattle, WA09-2009
High School Diploma -
Preparatory High School
American Samoa06-2005
Skills
- Case management
- Appointment scheduling
- Data organization
- Communication facilitation
- Communication skills
- Relationship building
- Team collaboration
- Time management
- Providing customer support
- Communicating with clients
- Account management
- Resolving issues
- Customer support
- Documentation management
- Data management
- Organizational skills
- Strategic planning
- Support system management
- Product team support
- Client communication
- Attention to detail
- Problem solving
- Effective communication
Timeline
Volunteer Coordinator
Congregational Christian Church
05.2021 - 05.2024
Veteran Support worker
Veterans Administration
07.2020 - Current
Medical Assistant - Medical Social Work
Everest Institute
High School Diploma -
Preparatory High School