Leilani I. Negron
Kissimmee,Florida
Summary
Adept at fostering customer satisfaction and maintaining inventory, my tenure at Wawa showcased my ability to enhance customer engagement through exceptional service and a smile. Fluent in Spanish and English, I excel in multitasking and problem-solving, significantly contributing to a positive, safe, and efficient environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
Kissimmee, Florida
07.2024 - 02.2025
- Greet all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize great customer service and a customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in the register drawer and change machines.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Complete cleanliness tasks to ensure all food and beverage service areas are clean.
Court Monitor
Altitude Trampoline Park
Kissimmee, FL
07.2023 - 06.2024
- Communicate and enforce all park regulations and jumping rules in a personable, professional manner.
- Remain alert, and use all senses while supervising park guests.
- Establish and maintain a safe environment for patrons in and around jumping surfaces, foam pits, and other activity areas.
- Work as a team with other court monitors and Altitude Trampoline Park employees.
Education
High School Diploma -
Tohopekaliga High School
Kissimmee, Florida05-2024
Skills
- Bilingual in Spanish and English
- Customer satisfaction
- Inventory management
- Answering questions
- Helping customers find what they need
- Providing assistance with purchases
- Multitasking ability
- Friendly demeanor
- Handling a variety of tasks, from greeting customers to preparing food, and keeping the store clean
- Resolving customer issues with a smile
- Supervising activities
- Enforcing safety rules
- Assisting guests
- Maintaining a safe environment on the courts
- Vigilance, strong communication skills, and a passion for delivering excellent customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Associate
Wawa
07.2024 - 02.2025
Court Monitor
Altitude Trampoline Park
07.2023 - 06.2024
High School Diploma -
Tohopekaliga High School
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