Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leilani Ng

Honolulu,HI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Founder

Aloha Kitty TNR
01.2017 - Current
  • Arranged travel accommodations for handlers and special needs animals.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Worked with vendors to obtain animal control equipment.
  • Worked with freight companies to negotiate best price for shipping with minimal to no delay.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Managed and organized rescue/field calls for service.
  • Developed animal control initiatives with public and private sectors which averaged 120-200 animals per month.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Identified and mitigated operational risks to minimize potential negative impacts on organization.
  • Managed crisis response to minimize potential negative impacts on company.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals

General Manager

Andy's Motorcycle
03.2007 - 02.2015
  • Managed 6 employees and serviced over 50 customers per day.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined parts and supply sourcing and ordering to decrease expenses and increase profits.
  • Analyzed competitor activities to create competitive advantages.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Assessed areas of service concern and developed improvement plans.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Researched and identified potential new suppliers to increase vendor base.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
  • Monitored pricing trends and negotiated pricing to optimize profitability.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Managed database of vendor details and pricing information to maintain organization.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Reduced production downtime by overseeing quality control and assembly.

Education

Some College (No Degree) - Business Management

Hawaii Pacific University
Honolulu, HI

High School Diploma -

William H. Mckinley HS
Honolulu
05.1988

Skills

  • Travel Arrangements / Special Needs Travelers
  • Client Relations
  • Cost Assessments / Inventory Management
  • Bid Process Management
  • Vendor Sourcing
  • Contract / Price Negotiation
  • Supplier Relationship Management
  • Needs Assessment
  • Logistics Coordination

Timeline

Founder

Aloha Kitty TNR
01.2017 - Current

General Manager

Andy's Motorcycle
03.2007 - 02.2015

Some College (No Degree) - Business Management

Hawaii Pacific University

High School Diploma -

William H. Mckinley HS

Similar Profiles

CREATE PROFILE
Leilani Ng