Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Leilani Overson

Pottsboro,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience

Overview

18
18
years of professional experience
1
1
Certification

Work History

Produce Stocker

Brookshire's Grocery
Pottsboro, TX
09.2023 - Current
  • Faced products on shelves and displays to meet company policies.
  • Followed proper food safety protocols when preparing products for customers.
  • Greeted customers in a friendly manner, responding promptly to inquiries and requests for assistance.
  • Utilized cleaning solutions according to company guidelines while sanitizing all surfaces as needed throughout the day.
  • Provided excellent customer service by ensuring that all questions were answered in a timely fashion.
  • Maintained accurate inventory levels of produce products by restocking shelves and rotating stock.
  • Maintained cleanliness of department floor through sweeping or mopping as necessary.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Replenished items to maintain stock availability.
  • Lifted materials of varied weights on regular basis.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Supervisor/Driver/Crew Trainer

Seven Feathers Casino & Resort
Canyonville, OR
04.2017 - 07.2023
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided ongoing training to address staff needs.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified needs of customers promptly and efficiently.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 13 employees in daily operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

School Bus Driver

Durham School Services
Roseburg, OR
06.2006 - 05.2012
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Regulated environmental controls for student comfort.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Reported accidents and completed required reports.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Developed positive relationships with students through friendly interactions.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Read maps and followed written or verbal driving directions.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.
  • Operated motorized ramps and lifts to assist special needs students.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Assisted with loading and unloading of passengers as needed.
  • Maintained order among passengers and explained safety rules and hazards.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Safely and patiently escorted small children across roads.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Reported bus malfunctions or repairs needed.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Acquired and maintained certification in basic first aid and CPR.
  • Communicated effectively with parents regarding student transportation issues.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Fortuna High School
Fortuna, CA
06-1987

Skills

  • Product Labeling
  • Customer Service
  • Merchandise Rotation
  • Merchandise Stocking
  • Product Tagging
  • Proper Stacking and Storage
  • Cleaning Procedures
  • Supply Restocking
  • Safety Methods
  • Storage Management
  • Safety Processes and Procedures
  • Equipment Cleaning
  • Willing to Learn
  • Energetic and Outgoing
  • Customer Assistance
  • Positive Attitude
  • Customer Relationships
  • Friendly and Personable

Certification

  • I have a Texas CDL Drivers License

Accomplishments

I received employee of the Month in 2023 from Seven Feather Casino Resort

I received several award pins and a Jacket from Durham School Services

I received employee of the month from Burger King in 1990

Timeline

Produce Stocker

Brookshire's Grocery
09.2023 - Current

Supervisor/Driver/Crew Trainer

Seven Feathers Casino & Resort
04.2017 - 07.2023

School Bus Driver

Durham School Services
06.2006 - 05.2012

High School Diploma -

Fortuna High School

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Leilani Overson