Leilani Pope
Kaneohe,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Staff Associate
Hawaiian Memorial Park Mortuary
06.2023 - Current
- Emotionally comfort mourners and lend perspective during all-encompassing tragedies.
- Cosmetically enhance deceased with care and according to specific family requests.
- Display highest level of professionalism and sensitivity when dealing with grieving family members.
- Carry flowers to hearses or service vehicles for transportation to places of interment.
- Keep building premises clean inside and outside.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Volunteer
Hickam Airman's Attic
08.2022 - Current
- Maintain clean, neat, and operational facilities to serve program needs.
- Represent organization positively and professionally while providing community with much-needed services.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Create inviting environment for customers by maintaining store organization and cleanliness.
Sandwich Artist & Cashier
Subway
07.2022 - 06.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Accurately operated cash register to process customer payments.
Customer Service Cashier
Little Caesar's Pizza Restaurant
04.2022 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Sales Associate
Maxwell/Gunter Airman's Attic
08.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
James B. Castle High School
Kaneohe, Hawaii06.2024
Skills
- Attention to detail
- Customer service
- Adaptability
- Organizational skills
- Multitasking
- Interpersonal skills
Timeline
Staff Associate
Hawaiian Memorial Park Mortuary
06.2023 - Current
Volunteer
Hickam Airman's Attic
08.2022 - Current
Sandwich Artist & Cashier
Subway
07.2022 - 06.2023
Customer Service Cashier
Little Caesar's Pizza Restaurant
04.2022 - 08.2022
Sales Associate
Maxwell/Gunter Airman's Attic
08.2019 - 12.2021
High School Diploma -
James B. Castle High School
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