Leilani Pope
‘Aiea,HI
Summary
Welcoming Customer Service adapting at greeting customers, counting money, processing payments over phone, handling customer complaints. Committed to ensuring each customer receives outstanding service by being friendly, outgoing and helpful. Areas of expertise include cash handling, problem solving and connecting with customers.
Overview
7
7
years of professional experience
Work History
Administrative
Valley Of The Temples Memorial Park
09.2023 - 06.2025
- Preparing beverages before and after for Funeral service.
- Cleaning Lanai and bathrooms before, after, and during Funeral services.
- Helping the Funeral Director set up for service.
- Conducting grief support and providing emotional assistance to families.
- Bringing in casket or urn.
- Sweeping and mopping inside Chapel.
- Connecting with families about how they want their loved ones service to be presented and ensuring compliance with regulations and family wishes.
- Delivering flowers to graveside.
- Processing and handling contracts/ paperwork.
- Scanning and uploading contracts to files.
- Handling cash, logging in amount into computer.
- Sending emails to clients about contracts, payments and receipt of payment.
- Double checking the right price and percentage for items in contract.
- Talking with clients about payments, appointments and contracts.
- Taking payment over phone and in person.
- Developing strong connections with families.
- Calling clients about their payment methods and contracts.
Customer Service Cashier
Little Caesars Pizza
04.2022 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and redeem coupons.
- Restocked and organized merchandise.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about menu items and products.
- Greeted customers when entering and leaving establishment.
- Learned Landing and Make Line positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Associate
Maxwell/Gunter Airman's Attic
08.2018 - 12.2021
- Organized racks and shelves to maintain store visual appeal.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
James B. Castle High School
Kaneohe, HISkills
- Food and Beverage Experience
- Customer Transactions
- Stocking and Replenishing
- Organization and Administrative skills
- Sweeping and mopping
- Cash register operation
- Handling Cash
- Customer service and Assistance
- Operating Telephones
- Coupon Redemptions
- Adaptable and Flexible
- Connecting with Customers/Clients
Timeline
Administrative
Valley Of The Temples Memorial Park
09.2023 - 06.2025
Customer Service Cashier
Little Caesars Pizza
04.2022 - 08.2023
Sales Associate
Maxwell/Gunter Airman's Attic
08.2018 - 12.2021
High School Diploma -
James B. Castle High School
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