Summary
Work History
Education
Skills
Recognition Involvement
Timeline
Generic

Leilani Rodriguez

Locust Grove,GA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Work History

Reservations, Customer Care & Refunds

Delta
  • Prorate and calculate tickets for appropriate refund amount on domestic and international tickets
  • Department of Transportation (DOT) compliance requirements
  • Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta
  • Provides quality responses to external customers who have contacted Delta about a past-dated service failure or other complaints, compliments, suggestions, or requests via phone.
  • Coordinated timely responses to online customer communication and researched complex issues.

Airport Customer Service

Delta
  • Performs a variety of customer service-oriented duties within the Sky Clubs, such as issuing rapid redemption upgrades, boarding passes, future reservations, resolving customer complaints and providing a high level of quality customer service to our elite fliers
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Handpicked by Alaska Airlines Management to assist with ticketing and gate procedures for Atlanta operations.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.

Education

Griffin Technical College
Griffin, GA

Skills

  • Excellent time management skills
  • Work Prioritization
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Call center experience
  • Problem Resolution
  • Teamwork and Collaboration
  • Customer Service

Recognition Involvement

  • ACEC Safety Committee
  • Employee Involvement Group
  • Amazon Connect
  • KaBoom Atlanta 2018-2019
  • Emergency Response Team
  • MLK day of Service Hosea Helps 2017

Timeline

Reservations, Customer Care & Refunds

Delta

Airport Customer Service

Delta

Griffin Technical College

Similar Profiles

CREATE PROFILE
Leilani Rodriguez