Leilani Rodriguez
Ansonia
Summary
Dynamic office management and customer service professional with a proven track record in maintaining positive client relationships. Expertise in effective communication and problem resolution to enhance customer satisfaction.
Overview
26
26
years of professional experience
Work History
Office Manager
The Recal Guy
Prospect
11.2024 - 06.2025
- Managed daily office operations and ensured a smooth workflow.
- Oversaw office supply inventory and ordered necessary materials.
- Maintained accurate records of employee attendance and leave requests.
- Assisted in budgeting and financial planning for office expenditures.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
Service Advisor
Executive Jeep/Nissan
North Haven
11.2023 - 11.2024
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle service options and maintenance recommendations to clients.
- Coordinated service workflow between technicians and clients to ensure timely updates.
- Managed customer records and service history in dealership management software.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Provided clear communication regarding parts availability and service timelines.
- Handled customer complaints professionally to maintain positive dealership reputation.
- Collaborated with sales staff to identify potential service opportunities for clients.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Warranty Administrator
Acura of Milford
Milford
08.2022 - 08.2023
- Processed warranty claims for customer vehicles efficiently and accurately.
- Reviewed repair orders to verify warranty coverage and compliance.
- Coordinated with service department to gather necessary documentation for claims.
- Maintained organized records of all warranty transactions and communications.
- Collaborated with manufacturers to resolve complex warranty issues promptly.
- Ensured adherence to company policies regarding warranty claims processing.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Stayed up to date on factory announcements and recalls.
Appointment Coordinator/Cashier/Customer Service Representative
Penske Automotive
Fairfield
08.2017 - 10.2022
- Managed appointment scheduling for customers and service departments.
- Coordinated communication between clients and service personnel.
- Utilized dealership software to track appointments and customer preferences.
- Ensured timely follow-ups on customer inquiries and appointment confirmations.
- Collaborated with team members to address scheduling conflicts promptly.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Provided general clerical support such as filing, faxing, copying documents.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Performed various administrative work.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Handled escalated issues to ensure customer satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Key holder/Retail Sales Associate, Parts driver
Advanced Auto Parts
West Haven
04.2011 - 11.2016
- Assisted customers with product selection and provided expert automotive advice.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Maintained store organization, ensuring products were stocked and displays were appealing.
- Trained new team members on store policies and customer service techniques.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Delivered auto parts to various locations efficiently and safely.
- Loaded and unloaded parts from delivery vehicles daily.
- Followed designated routes to ensure timely deliveries.
- Inspected vehicles for safety and maintenance issues regularly.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Ensured that all packages were properly secured in the truck before leaving the warehouse facility.
Receptionist/cashier
Salon Enzo
Fairfield
08.2009 - 01.2013
- Answered phone calls promptly and handled customer inquiries efficiently.
- Maintained reception area cleanliness and organization for a welcoming environment.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Receptionist/Cashier
Colonial Toyota
Milford
01.2003 - 06.2009
- Greeted customers warmly and directed them to appropriate departments.
- Scheduled appointments for service and sales departments using dealership software.
- Managed incoming mail and delivered messages to staff accurately.
- Maintained reception area cleanliness and organization for a welcoming environment.
- Collaborated with team members to support daily operational needs effectively.
- Provided administrative support by filing documents and managing records systematically.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled returns and exchanges according to company policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
cashier/customer service
Circuit City
Orange
06.1999 - 06.2003
- Processed customer transactions efficiently and accurately at busy retail locations.
- Managed cash drawer and balanced registers at the end of each shift.
- Assisted customers with product inquiries and provided excellent service.
- Maintained a clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges according to store policies effectively.
- Adhered to company cash handling procedures to minimize discrepancies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Receptionist
H & R Block Tax Services
Orange
12.1999 - 04.2002
- Greeted clients warmly and directed them to appropriate tax professionals.
- Managed appointment scheduling to optimize workflow and reduce client wait times.
- Answered phone inquiries, providing accurate information about services and tax processes.
- Handled client payments and processed transactions using company software systems.
- Scheduled and confirmed appointments.
Education
High School Diploma -
West Haven High School
West Haven, CT06-2001
Some College (No Degree) - Hospitality Management
Gateway Community College
New Haven, CTSkills
- Office management
- Budget management
- Record keeping
- Invoice processing
- Scheduling coordination
- Customer relationship management
Timeline
Office Manager
The Recal Guy
11.2024 - 06.2025
Service Advisor
Executive Jeep/Nissan
11.2023 - 11.2024
Warranty Administrator
Acura of Milford
08.2022 - 08.2023
Appointment Coordinator/Cashier/Customer Service Representative
Penske Automotive
08.2017 - 10.2022
Key holder/Retail Sales Associate, Parts driver
Advanced Auto Parts
04.2011 - 11.2016
Receptionist/cashier
Salon Enzo
08.2009 - 01.2013
Receptionist/Cashier
Colonial Toyota
01.2003 - 06.2009
Receptionist
H & R Block Tax Services
12.1999 - 04.2002
cashier/customer service
Circuit City
06.1999 - 06.2003
High School Diploma -
West Haven High School
Some College (No Degree) - Hospitality Management
Gateway Community College