Leilani Ruiz
El Centro,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
01.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 10.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Expedited order processing for increased efficiency in high-volume periods.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Bartender
Mirage Bar
08.2018 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cashier
Ivc Book Store
01.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Science -
Imperial Valley College
Imperial, CA06.2018
Associate of Applied Science -
Imperial Valley College
Imperial, CA06.2018
Behavioral Science -
Imperial Valley College
380 W Aten Rd 06.2018
Universa Studies in Arts And Humanitoes For IGETC/ -
Imperial Valley College
380 E Aten Rd 06.2018
Skills
- Guest Relations
- Call Routing
- File Management
- Hospitality Services
- Effective Planning
- Oral and Writing Communication
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Comfort Inn & Suites
01.2020 - 03.2021
Bartender
Mirage Bar
08.2018 - 03.2019
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 10.2019
Cashier
Ivc Book Store
01.2017 - 12.2018
Associate of Science -
Imperial Valley College
Associate of Applied Science -
Imperial Valley College
Behavioral Science -
Imperial Valley College
Universa Studies in Arts And Humanitoes For IGETC/ -
Imperial Valley College
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