Leilani Rush

Raleigh,NC

Summary

Criminal Justice graduate with a Bachelor’s degree from North Carolina Central University and experience in leadership, customer service, conflict resolution, and public safety environments. Demonstrated ability to manage high-pressure situations, enforce policies, communicate effectively, and maintain accurate records. Passionate about criminal justice, community engagement, and law enforcement practices, with strong interpersonal and problem-solving skills.

Overview

years of professional experience

Work History

Delivery Driver

Amazon

04.2024 - Current

Completed 50+ deliveries per shift, ensuring timely and accurate service.
Maintained professionalism and safety protocols while operating company vehicles.
Provided excellent customer service when delivering packages and handling inquiries.

Substitute Teacher

Kelly Educational Services

01.2022 - Current

Supervised and managed 20+ students per classroom, ensuring discipline and engagement.
Enforced school policies, mediated conflicts, and provided instructional support.
Maintained accurate attendance records, behavioral reports, and classroom progress tracking.

Customer Service & Sales

Target

05.2022 - 02.2023

Assisted 100+ customers daily, ensuring prompt and effective service.
Resolved complaints with a 90% success rate, improving customer retention.
Managed POS transactions, returns, and inventory stocking.

Education

Bachelor of Science - Criminal Justice

NORTH CAROLINA CENTRAL UNIVERSITY

12-2025

High School - undefined

TARBORO HIGH SCHOOL

05.2021

Skills

Law Enforcement & Conflict Resolution: Crisis De-escalation, Policy Enforcement, Behavioral Observation
Customer Service & Leadership: Team Management, Problem-Solving, Decision-Making

Technical & Administrative: Microsoft Office Suite, Payment Processing, Report Writing
Soft Skills: Strong Verbal/Written Communication, Adaptability, Time Management

Timeline