Leilani Saetern
Seattle,WA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brown Bear Car Wash
Renton, Washington
08.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Burlington Coat Factory Distribution Center
Tukwila, Washington
09.2023 - 11.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Shift Leader
Sonic
Renton, WA
01.2022 - 07.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Adhered to all health code regulations while preparing food items for customers.
Education
High School Diploma -
Interagency Academy
Seattle, WA06-2024
Skills
- Exceptional customer service
- Active listener
- Friendly and outgoing
- Team Player
- Cash Handling
- Beverage Preparation
- Customer Service
- Order Taking
- Hospitality and accommodation
Timeline
Cashier
Burlington Coat Factory Distribution Center
09.2023 - 11.2023
Customer Service Representative
Brown Bear Car Wash
08.2022 - 10.2024
Shift Leader
Sonic
01.2022 - 07.2022
High School Diploma -
Interagency Academy
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