LEILANI SANTIAGO
Fort Lauderdale/Miami
Summary
Experienced with managing high-profile clients' lifestyles and coordinating their complex schedules. Utilizes strong organizational skills and discretion to deliver personalized and efficient services. Track record of anticipating clients' needs and handling sensitive requests with professionalism.
Overview
3
3
years of professional experience
Work History
Lifestyle Manager
LIVunLtd
03.2024 - Current
- Lead front desk and concierge teams to deliver premium guest and resident experiences, ensuring smooth daily operations and high satisfaction levels
- Oversee property amenities, ensuring facilities are well-maintained and enhance the overall experience for guests and residents
- Develop and execute community programming, including events and activities that foster engagement and drive participation
- Manage vendor relationships to introduce premium services and experiences, aligning with luxury lifestyle expectations
- Handle escalated customer concerns, resolving issues effectively to maintain brand loyalty and retention
Lifestyle Manager
LIVunLtd
01.2023 - 03.2024
- Organized and executed monthly events for two luxury residential buildings, ensuring engaging, high-quality experiences for residents
- Managed concierge services, handling guest requests, restaurant reservations, and ticket bookings with a high level of service
- Built strong relationships with local vendors to enhance service offerings, similar to developing partnerships for golf studio events and promotions
Rooms Operations Manager
The St. Regis New York
05.2022 - 12.2022
- Oversaw housekeeping and room operations to uphold five-star luxury service standards, ensuring optimal guest satisfaction
- Acted as Manager on Duty, overseeing property-wide operations, resolving guest concerns, and ensuring a seamless experience
- Managed cross-department coordination, ensuring smooth operational flow and enhancing service efficiency
- Trained and mentored staff to improve service quality and team performance, a critical skill for managing a golf studio team
Guest Relations Manager
SoJo Spa Club
12.2021 - 05.2022
- Managed the reservation center, ensuring seamless booking experiences and high guest satisfaction
- Supervised and trained reservation agents, enhancing customer service efficiency
- Resolved escalated customer concerns, ensuring service recovery and positive brand perception
Education
MBA - Hospitality Management
Johnson And Wales University
12-2018
Skills
- Time management expertise
- Exceptional organization
- Health and wellness
- Calendar management
Languages
Spanish
Native or Bilingual
Timeline
Lifestyle Manager
LIVunLtd
03.2024 - Current
Lifestyle Manager
LIVunLtd
01.2023 - 03.2024
Rooms Operations Manager
The St. Regis New York
05.2022 - 12.2022
Guest Relations Manager
SoJo Spa Club
12.2021 - 05.2022
MBA - Hospitality Management
Johnson And Wales University
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