Leilani Sio
West Palm Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess/Take-Out Server
Outback Steakhouse
West Palm Beach, FL
02.2023 - Current
- Provided guests with proper hospitality
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Babysitter
Self-Employed
West Palm Beach, FL
07.2020 - 03.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
- Organized activities that enhanced children's physical, emotional and social well-being.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2023
Associate of Arts - Biology
Palm Beach State College
Lake Worth, FLSkills
- Active Listening
- Calming Strategies
- Efficiency Improvement
- Complex Problem-Solving
- Team Player
- Conflict Mediation
- Performance Improvement
- Sales and Marketing
Languages
English
Professional
Spanish
Limited
Timeline
Restaurant Hostess/Take-Out Server
Outback Steakhouse
02.2023 - Current
Babysitter
Self-Employed
07.2020 - 03.2021
High School Diploma -
Palm Beach Central High School
Associate of Arts - Biology
Palm Beach State College