Leilani Thorsen
Torrance,California
Summary
Dependable team player with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Sales Associate
Uniqlo Usa
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
El Camino College Bookstore
08.2021 - 08.2023
- Serve as a product expert in college textbooks by researching and staying up to date with product knowledge
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Supported customers by offering advice, recommending tools, and upselling additional products
- Restocked shelves, prepared for sales, and organized sales floor
- Assisted customers in finding the correct supplies they were looking for
- Train new hires on sales processes, customer service, and POS systems
- Processed returns and refunds
- De-escalated customer complaints and referred issues to management as required
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Greeted customers and offered assistance
- Kept store clean and well maintained at all times
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
Education
Computer Science
El Camino College
Torrance, CAHigh School Diploma -
North High School
Torrance, CA05.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Excellent people skills
- Cash Handling Accuracy
- Verbal/written communication
Timeline
Sales Associate
Uniqlo Usa
09.2023 - Current
Cashier
El Camino College Bookstore
08.2021 - 08.2023
Computer Science
El Camino College
High School Diploma -
North High School