Leilani Torres
Orlando,FL
Summary
A personable, results-driven professional with extensive experience in customer service, communication, and follow-up, seeking the Inquiry Manager position at Crystal Ballroom in Lake Mary, Florida. With a background as a Flight Attendant at Southwest Airlines, an Insurance Agent, and an Administrative Assistant, I bring exceptional interpersonal skills, attention to detail, and dedication to providing top-tier service. My passion for creating memorable experiences for clients makes me an ideal candidate for this role.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Southwest Airlines
09.2022 - Current
- Engage with passengers from diverse backgrounds, offering superior customer service while ensuring their safety and comfort
- Communicate clearly and professionally in both high-pressure and calm situations
- Address customer inquiries and resolve issues both on the ground and in-flight, ensuring passenger satisfaction
- Coordinate with crew members and ground staff to ensure smooth operations, including flight schedules, delays, and special requests
- Maintain excellent customer relations with passengers, consistently receiving positive feedback and recognition for service
Renewals Department Lead / Insurance Agent
All American Bonds and Insurance
12.2019 - 09.2022
- Led a team in the renewals department, responsible for ensuring clients renewed their insurance policies on time
- Proactively followed up with clients over the phone and via email to discuss renewal options, answer questions, and address concerns
- Managed a large client portfolio, maintaining strong relationships through regular communication and personalized service
- Demonstrated strong problem-solving skills in handling client inquiries and provided tailored solutions to meet their needs
- Collaborated with sales and customer service teams to streamline processes, increasing renewal rates and improving customer satisfaction
Administrative Assistant
ProActive Technologies
03.2021 - 06.2022
- Welcomed and escorted visitors to meetings within a secure government facility, ensuring compliance with security protocols and a positive experience
- Proofread and edited Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and consistency
- Coordinated and planned company events, including potlucks and team-building activities, fostering a collaborative and positive office culture
- Took initiative in boosting office morale by contributing to an upbeat and welcoming environment
- Acted as a central point of contact for both internal and external stakeholders, enhancing communication flow and office efficiency
Skills
- Exceptional Communication Skills
- Scheduling & Coordination
- Customer Service
- Computer Skills
- Verbal and written communication
- Organizational and multitasking skills
Additional Information
Availability for flexible scheduling, including weekends and evenings, to accommodate client needs. Passion for creating memorable experiences for couples and clients, ensuring their vision comes to life.
Timeline
Flight Attendant
Southwest Airlines
09.2022 - Current
Administrative Assistant
ProActive Technologies
03.2021 - 06.2022
Renewals Department Lead / Insurance Agent
All American Bonds and Insurance
12.2019 - 09.2022
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