Leilani Trinh
Covina,CA
Summary
Ambitious college student seeking new opportunities to gain new experience and to grow as an individual. Able to work well and willing to adapt in new and unfamiliar environments.
Overview
6
6
years of professional experience
Work History
Host
Tokyo Wako, Arcadia
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Familiar with Toast POS.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Event Coordinator / Service Learner
Asian Cultural Experience
01.2022 - 05.2022
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers
- Researched new ideas for programs and activities, taking into consideration participants' suggestions
- Evaluated success of each activity and event to identify opportunities for future improvement
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Met with staff and department managers to maintain currency on volunteer opportunities within each department
Volunteer
Key Club
09.2018 - 05.2019
- Used strong interpersonal communication skills to convey information to others
- Greeted visitors and answered questions about program, requirements, and opportunities
- Met with other volunteers and program leaders to discuss new service opportunities
Education
BBA - Marketing
California State University - Fullerton
Fullerton, CA05.2026
San Gabriel High School
08.2024
Skills
- Adaptability and Flexibility
- Collaboration and Teamwork
- Customer Assistance
- Mission Understanding
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Team Collaboration
Personal Information
Title: 3rd Year College Student
Awards
- Dean's List Fall 2020
- Dean's List Spring 2021
- Dean's List Fall 2022
- 3.8 GPA
Languages
Chinese (Cantonese)
Limited Working
Vietnamese
Limited Working
Timeline
Host
Tokyo Wako, Arcadia
08.2023 - Current
Event Coordinator / Service Learner
Asian Cultural Experience
01.2022 - 05.2022
Volunteer
Key Club
09.2018 - 05.2019
BBA - Marketing
California State University - Fullerton
San Gabriel High School
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