LEILANI VANCE, MPA
Houston,TX
Summary
Strategic healthcare operations executive with 10+ years of experience leading multi-site clinical and community-based organizations. Proven track record driving growth, operational excellence, regulatory compliance, and high-performing cultures across primary care and behavioral health settings. Trusted leader to boards and senior stakeholders, known for translating data into action, improving quality outcomes, and advancing equitable, patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
ACTION BEHAVIOR CENTERS
Houston, TX
01.2024 - 01.2025
- Led operations for multiple ABA therapy programs, maintaining 85%+ completed services rate across Q2–Q4 2024.
- Recruited, developed, and retained 30+ clinical and administrative staff, strengthening workforce stability and care continuity.
- Oversaw onboarding and family engagement strategies, improving patient experience and long-term retention.
- Served as a culture carrier, embedding organizational values into daily operations, leadership routines, and decision-making.
- Partnered with clinical leaders to ensure quality, safety, and compliance across service delivery.
Regional Director of Operations
OAK STREET HEALTH
Houston, TX
01.2022 - 01.2023
- Directed operations for 10 primary care centers serving 4,800+ Medicare and at-risk patients across Texas.
- Improved STAR ratings by 20% through alignment of operational workflows, clinical quality measures, and patient engagement strategies.
- Drove census growth and productivity while maintaining regulatory compliance across federal and state surveys.
- Established regional processes to support profitability, operational consistency, and scalable growth.
- Led onboarding and development of Practice Managers; provided executive coaching and performance oversight.
- Served as mentor within the Female Minorities in Medicine People Resources Group.
Senior Practice Manager
OAK STREET HEALTH
Houston, TX
01.2019 - 01.2022
- Directed multidisciplinary care teams of 20+ professionals within high-volume primary care centers.
- Managed center-level operations including scheduling, billing, facilities, safety, and patient satisfaction.
- Led COVID-19 vaccine clinic rollout and training initiatives in partnership with senior leadership.
- Executed Medicare Annual Enrollment growth strategies to expand patient panels.
Community Relations Manager
OAK STREET HEALTH
Inkster, MI
01.2017 - 01.2019
- Built partnerships with city governments, senior living facilities, faith-based organizations, and community agencies.
- Generated 250+ Medicare-eligible leads per month through strategic outreach and event programming.
- Supported expansion and brand presence across multiple Michigan markets.
Education
Master of Public Administration - Nonprofit Leadership & Governance
University of Michigan
Ann Arbor, MIBachelor of Science - Sociology
University of Michigan
Ann Arbor, MIBachelor of Science - Paralegal Studies
Madonna University
Livonia, MISkills
- Enterprise operations management
- P&L oversight and budget management
- Executive and board reporting
- Regulatory compliance expertise
- Market expansion strategies
- Workforce development and culture
- Community partnerships and stakeholder engagement
- Strategic implementation
Certification
- Notary Public, Texas, 12/31/28
- CPR Certified, American Red Cross
- Safety-Care Training, QBS
Core Leadership Strengths
- Enterprise & Multi-Site Operations
- P&L Ownership & Budget Oversight
- Board & Executive Reporting
- Regulatory Compliance (Medicare, HEDIS, STAR)
- Growth Strategy & Market Expansion
- Workforce Development & Culture Building
- Community & Stakeholder Partnerships
- DEI Strategy & Implementation
Timeline
Director of Operations
ACTION BEHAVIOR CENTERS
01.2024 - 01.2025
Regional Director of Operations
OAK STREET HEALTH
01.2022 - 01.2023
Senior Practice Manager
OAK STREET HEALTH
01.2019 - 01.2022
Community Relations Manager
OAK STREET HEALTH
01.2017 - 01.2019
Master of Public Administration - Nonprofit Leadership & Governance
University of Michigan
Bachelor of Science - Sociology
University of Michigan
Bachelor of Science - Paralegal Studies
Madonna University