Leilani Velazquez

• General husbandry and assisting in the care of assigned animals, including preparation and distribution of approved animal diets.
• Close observation and data collection of animal behaviors to monitor the health and activity of animals.
• Assist animal care staff in implementing enrichment for various species.
• Public interaction and guest education on ZooTampa’s mission for conservation.
  

Retail:

• Provide excellent customer service with the intention of making guests' days better than before they visited
• Help guests choose perfect souvenirs, promote animal feedings and manatee donations around the zoo, as well as assist guests with general inquiries.

Warehouse:

• Use pallet jacks to move items to and from warehouse locations.
• Keep shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
• Move large and bulky items manually or with pallet jacks
• Establish and maintain good relations with customers, vendors, and transport companies.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Managed visual merchandising, maintaining standards, and elevating customer experience.
• Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
• Maintained store staff by recruiting, orienting, and training employees.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.