Leilani Raich
Sales Associate/Freelance Artist
San Bernardino,CA
Summary
-Seeking new opportunities and eager to learn new responsibilities! Fast paced learner and flexible outside of school schedule!
-Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
-Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
-Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
-Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spencer's Gifts
500 Inland Center Dr Suite 158, San Bernardino, CA
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Violin Tutor
Self-Employed
07.2020 - 06.2023
- Provide counseling, support, and encouragement to students
- Provide instrument-specific education to students in one-on-one settings
- Educated students of all ages on effective violin technique, with focus on the Classical repertoire
Delivery Driver
Door Dash
12.2022 - 04.2023
- Delivered food and beverage orders to residential customers for numerous eating establishements and convenience stores, ensured proper packaging and accuracy of orders, and communicated with customers to resolve delivery issues and ensure satisfaction
- Perform over a hundred deliveries per month, navigate a wide range of weather and traffic conditions safely, maintain an accident-free record, and ensure on-time delivery for customers
- Communicate with customers to ensure compliance with delivery specifications and maintain strict adherence to Covid-19 safety protocols
- Confirmed and promptly delivered food and beverage orders to customers
- Adhered to road safety protocols and traffic regulations
- Effectively used company's GPS, following the most efficient routes to make timely deliveries in heavy traffic
- Provided courteous, efficient pickup and delivery of customer parcels
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Sandwich Artist
Subway
04.2022 - 07.2022
- Ensure guests receive prompt and courteous service at all times
- Familiarized guests with menu and daily specials
- Helped customers with food allergies and diet restrictions in selecting meals
- Oversee food prep methods, portions, and presentation
- Assessed inventory bi-weekly
- Prepared simple dish components by prepping vegetables, portioning meat, and baking bread
Activity Assistant
Victorville, CA
10.2017 - 04.2019
- Coordinated activities in a skilled nursing facility, including arts and crafts, music and movies, and other special events specialized for the geriatric population
Education
BS - Motion Graphics
Cal State University
San Bernardino, CA06-2026
Diploma -
Cajon High School
San Bernardino, CA06.2022
Skills
- Communication and Client Relations
- Time Management
- Teamwork and collaboration
- Food Safety Knowledge
- Listening skills
- Professional demeanor
- Reliable and punctual
- Inventory control
- Goal oriented
- Policy and procedure adherence
- Cash handling
- Product promotions
- Flexible schedule
- Shipment processing
- Verbal/written communication
- Friendly and outgoing
- Complex Problem-solving
- Customer engagement
- Task prioritization
- Retail loss prevention
- Goal tracking
Timeline
Sales Associate
Spencer's Gifts
11.2023 - Current
Delivery Driver
Door Dash
12.2022 - 04.2023
Sandwich Artist
Subway
04.2022 - 07.2022
Violin Tutor
Self-Employed
07.2020 - 06.2023
Activity Assistant
10.2017 - 04.2019
Diploma -
Cajon High School
BS - Motion Graphics
Cal State University