Leilanie Bermudez
Miami,FL
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in correspondence management. Dedicated assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable associate experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Personal Assistant
Oasis Tattoo Collective
08.2022 - 01.2024
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Business Manager/Receptionist Manager
Oasis Tattoo Collective
03.2020 - 07.2023
- Streamlined business processes by implementing new project management tools and techniques.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cafe Associate
Panera Bread
05.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.
- Supported training of new staff members, sharing best practices for success in their roles.
- Contributed to the development of seasonal menus, incorporating fresh ingredients for an enhanced dining experience.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Implemented cost-saving measures by reducing waste through proper portion control and storage techniques.
- Ensured seamless shift transitions by effectively communicating pertinent information between team members during handovers.
- Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
- Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
- Coordinated catering orders for special events, working closely with clients to meet unique needs while maintaining budgetary constraints.
- Participated in team meetings to discuss ideas for improving productivity levels within the workplace environment.
- Strengthened brand loyalty among patrons by delivering personable service experiences at every visit.
- Resolved any conflicts that arose among co-workers or between staff and customers, leading to a more harmonious work environment.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Monitored food temperatures to comply with safety regulations.
- Replenished products daily for optimal freshness and visibility.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
- Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Promoted new products and price changes by creating and updating signage.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Clothing Sales Associate
Sale Rack
05.2015 - 07.2016
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Implemented promotional campaigns effectively by creating eye-catching displays that highlighted featured items or discounts.
- Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
Education
Associate of Arts - English Education
Miami Dade College
Miami, FLGED -
Gainesville High School
Gainesville, FL05.2021
Skills
- Client Relations
- Personal Correspondence
- Report Writing
- Expense Management
- Event Planning
- Project Coordination
- Attention to Detail
- Office Supply Management
- Time Management
- Exceptional organization
- Restaurant Experience
- Customer Needs Assessment
- Childcare experience
- Microsoft Office proficiency
- Food Service Background
- Flexible Schedule
- Filing and data archiving
- Housekeeping
- Calendar Management Proficiency
- Creative Thinking Capacity
Timeline
Personal Assistant
Oasis Tattoo Collective
08.2022 - 01.2024
Business Manager/Receptionist Manager
Oasis Tattoo Collective
03.2020 - 07.2023
Cafe Associate
Panera Bread
05.2019 - 07.2020
Clothing Sales Associate
Sale Rack
05.2015 - 07.2016
Associate of Arts - English Education
Miami Dade College
GED -
Gainesville High School
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