Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leilani Gay Ebiya

Vista,CA

Summary

Seasoned Lead Retail Associate with strong background in managing diverse retail operations. Proven skills in customer service, inventory management, and team leadership. Noteworthy accomplishments include driving sales growth, improving store efficiency, and enhancing team performance. Committed to leveraging strong multitasking abilities and problem-solving skills to make a positive impact on any retail environment.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Legoland California
Carlsbad, CA
05.2022 - Current
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Promoted appealing visual presentation through effective organization of product racks.
  • Maintained accurate records of employee attendance, leaves, overtime hours worked.
  • Assisted with training new staff members on customer service, sales techniques, and product knowledge.
  • Developed creative visual merchandising solutions to promote products more effectively.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves.
  • Collaborated with other departments to ensure smooth operations within the store.

Teacher's Assistant

Bella Mente Montessori Academy
Vista, CA
08.2023 - 03.2024
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.
  • Acted as a liaison between students and faculty, facilitating communication and understanding.
  • Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
  • Observed student performance in order to assess progress towards academic goals.
  • Assisted in the development of individualized education plans (IEPs) for special education students.

Teacher's Assistant

Element Education
Carlsbad, CA
03.2021 - 06.2023
  • Completed daily reports on attendance and disciplinary performance.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Supported planning and preparation for culturally diverse class sessions.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.
  • Acted as a liaison between students and faculty, facilitating communication and understanding.

Assistant Manager

Luxottica
Carlsbad, CA
07.2021 - 09.2022
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Negotiated prices, terms of sales and service agreements.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Facilitated customer transactions for refunds or exchanges per store policy.
  • Assisted in the preparation and execution of physical inventory counts.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Prepared weekly reports detailing progress towards meeting sales objectives.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.

Retail Assistant Manager

Lacoste
Carlsbad, CA
10.2015 - 07.2021
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Teacher's Assistant

Bella Mente Montessori Academy
Vista, CA
09.2015 - 06.2020
  • Completed daily reports on attendance and disciplinary performance.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.

Medical Assistant

Pediatric Care Inc.
Kailua, HI
07.2008 - 06.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Medical Assistant

Kailua Primary Care
Kailua, HI
02.2007 - 07.2008
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

Associate of Arts - Nursing

Windward Community College
Kaneohe, HI
2010

Bachelor of Science - Physical Therapy

San Juan De Dios Educational Foundation
Pasay City, Philippines
1999

Certified Medical Assistant - Medical Assisting

Everest College - Los Angeles
Los Angeles, CA
1998

Skills

  • Visual merchandising
  • Customer service
  • Sales techniques
  • Employee training
  • Staff supervision
  • Product knowledge
  • Scheduling management
  • Decision making
  • Staff training and development
  • Marketing and promotions
  • Excellent communication
  • Multitasking capacity
  • Goal driven
  • Strong communication and interpersonal skills
  • Exceeding customer expectations

Languages

Filipino
Native/ Bilingual

References

References available upon request.

Timeline

Teacher's Assistant

Bella Mente Montessori Academy
08.2023 - 03.2024

Assistant Manager

Legoland California
05.2022 - Current

Assistant Manager

Luxottica
07.2021 - 09.2022

Teacher's Assistant

Element Education
03.2021 - 06.2023

Retail Assistant Manager

Lacoste
10.2015 - 07.2021

Teacher's Assistant

Bella Mente Montessori Academy
09.2015 - 06.2020

Medical Assistant

Pediatric Care Inc.
07.2008 - 06.2009

Medical Assistant

Kailua Primary Care
02.2007 - 07.2008

Associate of Arts - Nursing

Windward Community College

Bachelor of Science - Physical Therapy

San Juan De Dios Educational Foundation

Certified Medical Assistant - Medical Assisting

Everest College - Los Angeles

Similar Profiles

CREATE PROFILE
Leilani Gay Ebiya