Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leilanis Bravo

Miami,FL

Summary

Results-driven Branch Operations Partner with strong skills in managing complex projects and business operations across multiple banch locations. Mentors personnel and promptly resolves complaints while mitigating risk and driving business growth. Handles multiple tasks, prioritizes efficiently and meets tight deadlines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Branch Operations Partner

Truist Bank
01.2022 - Current
  • Manage day-to-day operations for the area of South Ft. Lauderdale to drive operational effectiveness
  • Onsite guidance and decision-making with an emphasis on security, risk management, client experience, and facilities management
  • Escalation point for complex client experience issues
  • Accountable for direct operational performance of assigned branches
  • Initial point of security and incident response
  • Understand current and proposed policies to drive delivery and effective execution
  • Manage and oversee execution of new construction, renovations, or closings of facilities
  • Partner with other lines of business such as Compliance, Technology, and Fraud

Relationship Banker

Truist Bank
01.2019 - 01.2022
  • Assess clients’ financial circumstances to provide solutions by cross-selling and referring to other lines of business specialists
  • Assist clients process transactions and create an excellent customer experience.

Teller

Ocean Bank
01.2018 - 01.2019
  • Assist clients process financial transactions, identify opportunities, and maintain a positive client experience.

Education

MBA - Finance

Barry University
10.2022

Bachelor of Arts - Political Science and International Relations

Florida International University (FIU)
04.2020

Skills

  • Fluent English/Spanish
  • Process Improvement
  • Data Analysis
  • Effective communication
  • Performance Management
  • Risk Assessment
  • Regulatory Compliance
  • Detail-oriented
  • Judgement and Decision Making

Certification

  • IBM Data Analyst
  • ABA Cert. In Operational Risk Management
  • Pre-Law Skills and Professional Values (FIU)

Timeline

Branch Operations Partner

Truist Bank
01.2022 - Current

Relationship Banker

Truist Bank
01.2019 - 01.2022

Teller

Ocean Bank
01.2018 - 01.2019

MBA - Finance

Barry University

Bachelor of Arts - Political Science and International Relations

Florida International University (FIU)

Similar Profiles

CREATE PROFILE
Leilanis Bravo