Leilaniz Anaya
Sanford,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Red Apple Dining Server
ManpowerGroup
01.2024 - Current
- Contributed to a positive school environment by providing friendly customer service to students, faculty, and staff during transactions.
- Operated cash register to record transactions accurately and efficiently.
- Served food according to temperature, safety and presentation guidelines.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Red Apple Dining Server
ManpowerGroup
10.2023 - 12.2023
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Enhanced financial accuracy by diligently recording all transactions and reconciling daily cash reports.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced [Type] environment.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Remote Bilingual CSR
Maximus Health Services
07.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Route Manager
Molly Maid
07.2019 - 06.2020
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- House cleaning inspection and general cleaning.
Route Manager
Show Place Maids
05.2019 - 07.2019
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Front Office Receptionist
Hampton Inn By Hilton
02.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Task Assignment and room inspection.
Power Pressure Operator
PPW LLC
07.2018 - 01.2019
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Power pressure washing, Public areas
Front Office Receptionist/Housekeeping Team Leader
Copa Marina Beach Resort Concho Corp
12.2011 - 02.2015
- Processed check-ins and check-outs, created reservations and processed special requests.
- Task Assignment & Supervision of clean quality
- Meal preparation & Dishwasher
Education
Associate of Arts - Costumer Service/Hospitality
AFFET Escuela Hotelera
Puerto Rico05.2011
Skills
- Scheduling
- Information Security
- Data Collection
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Quality Assurance Controls
- Coordination
- Customer Service
- Delivery Scheduling
- Route Management
Timeline
Red Apple Dining Server
ManpowerGroup
01.2024 - Current
Red Apple Dining Server
ManpowerGroup
10.2023 - 12.2023
Remote Bilingual CSR
Maximus Health Services
07.2020 - Current
Route Manager
Molly Maid
07.2019 - 06.2020
Route Manager
Show Place Maids
05.2019 - 07.2019
Front Office Receptionist
Hampton Inn By Hilton
02.2019 - 05.2019
Power Pressure Operator
PPW LLC
07.2018 - 01.2019
Front Office Receptionist/Housekeeping Team Leader
Copa Marina Beach Resort Concho Corp
12.2011 - 02.2015
Associate of Arts - Costumer Service/Hospitality
AFFET Escuela Hotelera