Overview
Work History
Education
Skills
Timeline
Generic

Leilany Guzman

San Juan

Overview

1
1
year of professional experience

Work History

Patient Scheduler

Hollistic Harmony Solutions
New York
08.2024 - Current
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.
  • Conducted follow-up calls for missed or cancelled appointments.
  • Assisted patients with canceling and rescheduling appointments.
  • Resolved customer service issues quickly and efficiently in a professional manner.
  • Managed waiting lists for appointments, ensuring urgent cases were prioritized.

Front Desk Receptionist

Fromer Eye Centersw
New York
07.2024 - 11.2024
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Assisted customers with scheduling, rescheduling, and cancellation of appointments.
  • Faxed documents promptly.
  • Checked insurance eligibility for patients.
  • Collected co-payments in cash and card from patients.

Education

High School Diploma -

Lower East Side Preperatory High School
145 Stanton St New York, NY, 10002
06-2023

Skills

  • Appointment scheduling
  • Medical record management
  • Insurance verification
  • Patient communication
  • Data entry accuracy
  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • Customer service
  • Flexibility and adaptability

Timeline

Patient Scheduler

Hollistic Harmony Solutions
08.2024 - Current

Front Desk Receptionist

Fromer Eye Centersw
07.2024 - 11.2024

High School Diploma -

Lower East Side Preperatory High School

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Leilany Guzman