Leilany Guzman
San Juan
Overview
1
1
year of professional experience
Work History
Patient Scheduler
Hollistic Harmony Solutions
New York
08.2024 - Current
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Conducted follow-up calls for missed or cancelled appointments.
- Assisted patients with canceling and rescheduling appointments.
- Resolved customer service issues quickly and efficiently in a professional manner.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
Front Desk Receptionist
Fromer Eye Centersw
New York
07.2024 - 11.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted customers with scheduling, rescheduling, and cancellation of appointments.
- Faxed documents promptly.
- Checked insurance eligibility for patients.
- Collected co-payments in cash and card from patients.
Education
High School Diploma -
Lower East Side Preperatory High School
145 Stanton St New York, NY, 1000206-2023
Skills
- Appointment scheduling
- Medical record management
- Insurance verification
- Patient communication
- Data entry accuracy
- Customer relationship management
- Conflict resolution
- Problem solving
- Customer service
- Flexibility and adaptability
Timeline
Patient Scheduler
Hollistic Harmony Solutions
08.2024 - Current
Front Desk Receptionist
Fromer Eye Centersw
07.2024 - 11.2024
High School Diploma -
Lower East Side Preperatory High School