Leilany Medina
Cathedral City
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Media Assistant
La Sierra University
Riverside, California
11.2023 - 06.2025
- Assisted in the creation of press releases, newsletters, and other marketing materials.
- Managed scheduling for meetings and events to optimize workflow.
- Executed administrative tasks, including email correspondence and calendar management.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Customer Service Representative
La Sierra University
Riverside, CA
12.2021 - 04.2023
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld privacy and security requirements for customer information.
Babysitter
Gladis Sarabia
Cathedral City, CA
06.2019 - 07.2021
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Supervised and cared for children ages 1 to 10
- Supervised children and activities while exhibiting safe, healthy and developmentally appropriate childcare practices.
Dental Receptionist
Basset Cayasso
Palm Springs, CA
11.2019 - 01.2020
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Answered and managed incoming calls and emails.
- Gathered medical information, dental health history and vitals from patients.
- Arranged documents for insurance claims.
Education
Communication:Public Relations
La Sierra University
Riverside, CA12-2025
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA06.2019
Skills
- Effective time management
- Interpersonal
- Communication
- Ability to work in a team
- Highly responsible
- Reliable
- Highly organized
- Customer service
- Writing and editing
- Media relations
- Multitasking
- Public relations
- Media planning
Languages
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Media Assistant
La Sierra University
11.2023 - 06.2025
Customer Service Representative
La Sierra University
12.2021 - 04.2023
Dental Receptionist
Basset Cayasso
11.2019 - 01.2020
Babysitter
Gladis Sarabia
06.2019 - 07.2021
Communication:Public Relations
La Sierra University
High School Diploma -
Rancho Mirage High School
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