Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

LeiLei Aye

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and retention, honed across roles at Air Canada and other leading companies. Expert in complaint resolution and CRM, I've successfully developed strategies that increased sales by notable percentages. Skilled in teamwork and leveraging customer feedback to drive product and service improvements.

Diligent [Desired Position] with proven track record of enhancing customer interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.

Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

Air Canada
04.2022 - Current
  • Utilized telephone, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Check in customer, boarding at the gate, and assisting customer for missing or damaged bags at baggage claim.
  • Ensuring customers to travel with proper travel documents.

Customer Service Representative

All Nippon Airways
02.2019 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Store Owner

Sunshine Builder
02.2003 - 11.2015
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Increased sales by [Number]% with special displays and promotions.

Restaurant Hostess

Marunouchi Hotel
03.1997 - 12.2001
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Receptionist and Hostess

Europa Country Club
03.1992 - 11.1996
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Certificate in Hospitality And Tourism Management - Hospitality And Tourism Management

Skyline College
San Bruno, CA
02-2018

Bachelor of Arts - Economics

University Of Yangon
Yangon, Myanmar
05-2000

Skills

  • Teamwork and collaboration
  • Understanding customer needs
  • Customer service
  • Customer retention strategies
  • Quality control
  • Direct sales
  • Complaint resolution
  • Problem resolution
  • De-escalation techniques
  • Computer skills
  • Product knowledge
  • Customer relations
  • Customer relationship management (CRM)

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [State] Driver's License

Languages

English
Native or Bilingual
Japanese
Full Professional

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • Adventure Travel
  • Volunteer Travel

Timeline

Customer Experience Specialist

Air Canada
04.2022 - Current

Customer Service Representative

All Nippon Airways
02.2019 - 04.2022

Store Owner

Sunshine Builder
02.2003 - 11.2015

Restaurant Hostess

Marunouchi Hotel
03.1997 - 12.2001

Receptionist and Hostess

Europa Country Club
03.1992 - 11.1996

Certificate in Hospitality And Tourism Management - Hospitality And Tourism Management

Skyline College

Bachelor of Arts - Economics

University Of Yangon

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LeiLei Aye