Leiliane Gaitan
Holiday
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced in customer service at Equifax. Proven ability to resolve conflicts and enhance customer loyalty through effective communication and problem-solving. Self-motivated and adaptable, thriving in fast-paced environments while fostering teamwork and collaboration.
Overview
25
25
years of professional experience
Work History
Self-employed
Delira Personal Assistant Service
01.2004 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adapted quickly to new situations, showcasing ability to learn efficiently.
- Communicated effectively, both verbally and in writing, fostering teamwork.
- Maintained courteous and effective working relationships with colleagues.
- Provided support and guidance in team settings, enhancing collaboration.
- Worked flexible hours, including nights, weekends, and holidays.
- Exhibited attention to detail and a strong work ethic during assignments.
- Thrived in fast-paced environments by balancing independent and collaborative work.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Equifax
03.2001 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
SPJC
Saint Petersburg. FlSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Languages
Portuguese
Native or Bilingual
Timeline
Self-employed
Delira Personal Assistant Service
01.2004 - Current
Customer Service Representative
Equifax
03.2001 - 12.2002
SPJC
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