Leima Lerebours
Bloomfield,NJ
Summary
Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful Orientation Leader skills at building positive and productive relationships with clients. Eager to learn with aptitude and Excellent activity and event planning, relationship management and communication skills.
Overview
3
3
years of professional experience
Work History
Orientation Leader
Rutgers, The State University Of New Jersey
05.2023 - Current
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Coordinated and led group campus tours of up to 20 students and parents
- Developed engaging and informative scripts, guiding tour members through attractions
Scarlet Ambassador
The Office Of Admissions At Rutgers University
09.2022 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Built personal relationships with guests to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Gives tour of Newark Campus to incoming students and families.
Desk Assistant
The Office Of Housing At Rutgers University
01.2022 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Provides positive first impression of company.
Crew Member
Dunkin' Donuts Franchising
06.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Stock Associate
Express Factory Outlet Store
09.2021 - 12.2021
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Processed and packaged stock items for customer purchases.
Crew Member
Wendys Fast Food
08.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Criminal Justice
Rutgers University
Newark, NJ05.2025
High School Diploma -
Taunton High School
Taunton, MA06.2021
9th Grade To 10th Grade
Woodlands Senior High School
Hartsdale, NYElementary To 8th Grade
Institution Du Sacre-Coeur
Turgeau, HTSkills
- Orientation Sessions
- College Life Integration Support
- Student Safety
- Bonding Promotion
- College Transition Assistance
- Customer Experience
- Front Desk Management
- Product and Service Sales
- Verbal and Written Communication
- Team Collaboration
- Event Planning
- Basic Math
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Orientation Leader
Rutgers, The State University Of New Jersey
05.2023 - Current
Scarlet Ambassador
The Office Of Admissions At Rutgers University
09.2022 - Current
Crew Member
Dunkin' Donuts Franchising
06.2022 - 07.2022
Desk Assistant
The Office Of Housing At Rutgers University
01.2022 - Current
Stock Associate
Express Factory Outlet Store
09.2021 - 12.2021
Crew Member
Wendys Fast Food
08.2020 - 05.2021
Bachelor of Science - Criminal Justice
Rutgers University
High School Diploma -
Taunton High School
9th Grade To 10th Grade
Woodlands Senior High School
Elementary To 8th Grade
Institution Du Sacre-Coeur
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