Overview
Work History
Timeline
Leiman Alfaro Delgado

Leiman Alfaro Delgado

San Francisco,CA

Overview

10
10
years of professional experience

Work History

Customer Service Representative

United Airlines
SFO
02.2022 - Current
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
  • Navigating challenges by being steady yet adaptable
  • Maintaining composure and managing issues while not taking customer frustration personally
  • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Hospital Eligibility Worker

City and County of San Francisco DPH
SFO
06.2019 - 12.2022
  • Interview patients, their relatives and others to obtain financial and demographic information and determine eligibility for coverage of medical care under various Federal, State or County programs or under the provisions of private or public health care plans; verify insurance and arrange for billing of the appropriate agency or health care plan
  • Admit and register patients for clinic and hospital services; initiate referrals for incoming skilled or long term care patients
  • Coordinate transfers of patients between medical facilities; inform patients of procedures and necessary reports
  • Explain eligibility programs, qualification standards, policy and procedure to patients; assist patients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; prepare patient budget to determine eligibility
  • Prepare records related to patient eligibility information and financial assistance received; update records; submit required reports
  • Investigate statements and information received from applicant through the use of telephone or written verifications
  • Investigate and resolve patient questions and concerns regarding clinic and hospital bills
  • Review cases with supervisor in assessing the quality of the payment source determination process and procedure
  • Compose and prepare correspondence to patients, references, and State agencies; gather statistical data and prepare reports as required
  • Answer questions and provide information to patients and the general public regarding assigned program area
  • Perform related duties as required.

Medical Evaluations Assistant

City and County of San Francisco DPH
SFO
02.2015 - 06.2019
  • Under the direction of physicians, nurse practitioners, and physicians' assistants, administers and evaluates routine medical tests such as, electrocardio-graph, visual acuity, color vision, hearing, blood pressure, urinalysis and temperature
  • Examines medical history forms for completeness; prepares medical records and forms for examinees; explains medical examination procedures
  • Posts a variety of information and data in connection with the maintenance of medical records; files medical records and correspondence
  • Sterilizes needles, syringes and medical instruments; cleans equipment and performs simple maintenance on same; operates a centrifuge and autoclave
  • Maintains inventories of materials, supplies and equipment.

Account Manager for Aeromexico

Matrix Aviation Services
SFO
08.2016 - 03.2020
  • Support airlines by overseeing aircraft ground handling services, station operations, including but not limited to wide and narrow body ramp, baggage, cabin cleaning, GSE maintenance, primary customer service liaison and oversee supervisors and agents
  • Monitor hiring and conduct required training of personnel
  • Provide employee counseling and discipline as needed
  • Responsible for security of company funds, supplies, and equipment
  • Insuring compliance with established company and all government agencies' safety and security policies and procedures
  • Maintain working relationships with customers, other vendors and provide prompt responses to service requests.

Passenger Service Agent

Delta Air Lines
SFO
06.2014 - 11.2015
  • Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
  • Tagging and lifting baggage from scales to conveyor belts
  • Some bags will weigh up to 70 pounds
  • Operating loading bridges
  • Opening, closing, and securing aircraft doors
  • Escorting unaccompanied minors and disabled passengers throughout the airport.

Timeline

Customer Service Representative - United Airlines
02.2022 - Current
Hospital Eligibility Worker - City and County of San Francisco DPH
06.2019 - 12.2022
Account Manager for Aeromexico - Matrix Aviation Services
08.2016 - 03.2020
Medical Evaluations Assistant - City and County of San Francisco DPH
02.2015 - 06.2019
Passenger Service Agent - Delta Air Lines
06.2014 - 11.2015

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Leiman Alfaro Delgado