Lein Sim
Boston,MA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Keyholder
BURROW HOUSE
05.2022 - Current
- Contributed 35% of sales from the Q1 to Q3, totaling in 186 orders and an AOV of $2,367.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Full-Time Educator
LULULEMON ATHLETICA
06.2021 - 05.2022
- Store revenue grew from $9 million to $12 million in a one-year period.
- Lead training of over 15 new hires on floor interaction with product and guests, as well as BOH operations and processes
- Managed over $40,000 worth of merchandise for online orders with a 98% fulfillment rate on Black Friday
Sales Floor Representative / Visual Merchandiser
ZARA
10.2020 - 05.2021
- Led visual merchandise of new products and encourage in-store sales at the highest volume store in MA
- Responsible for managing all inventory processed and received from store warehouses
- Designed and mapped out displays and product destinations from analyzing daily sales metrics
- Aided store manager in developing scheduling and zoning for a flagship store.
Assistant Manager
HOLLISTER CO
11.2016 - 09.2020
- Responsible for the overall performance of the store which includes but not limited to sales, cleanliness, replenishment, performance, shipment processing, customer experience, hours utilization, and floor set updates
- Recruited, interviewed, hired, and trained over 100+ employees for all part time positions
- Responsible for monthly planning of new products and floor sets to ensure KPI's are met/exceeded
- Responsible for setting up FOH operations and exceeded estimated plans each year on Black Fridays from
Education
Bachelor of Science - Architecture Studies
NORTHEASTERN UNIVERSITY
Boston, MA12.2024
Skills
- Autocad Software
- Project Management
- Microsoft Office Expertise
- Rhino
- Strong Technical Detailing Skill
- Adobe Creative Suite
- Schematic Design
- Verbal and Written Communication
- Customer Relationship Management
References
Upon Request
Timeline
Keyholder
BURROW HOUSE
05.2022 - Current
Full-Time Educator
LULULEMON ATHLETICA
06.2021 - 05.2022
Sales Floor Representative / Visual Merchandiser
ZARA
10.2020 - 05.2021
Assistant Manager
HOLLISTER CO
11.2016 - 09.2020
Bachelor of Science - Architecture Studies
NORTHEASTERN UNIVERSITY
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