Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
References
Generic

Leina Patterson

Palm Springs,Ca.

Summary

Experience in the property management industry such as rent collection, vendor interaction, leasing and banking activities. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled at utilizing communication and problem-solving abilities to interact positively with customers. Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

25
25
years of professional experience

Work History

Care Support Worker

IHSS - In Home Supportive Services
01.2023 - Current
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Provided emotional support to patients and families during difficult times, fostering resilience and coping skills.
  • Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Monitored clients' overall health and well-being and noted significant changes.

Manager of Business Development and Sales

Desert Mobile Spa
01.2011 - 01.2022
  • Overseeing all aspects of the operations of a mobile spa business
  • Core duties include managing staff, coordinating special events for clients, developing budgets and creating marketing and promotions campaigns
  • Staff-related duties entail hiring, training and scheduling employees
  • Maintaining confidentiality of guest information and pertinent resort data
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.

Essex Property Trust
01.2006 - 01.2010
  • Primarily responsible for all administrative functions such as accounting, data input and timely collection of rents for 300 units, with particular emphasis on accounts payable and accounts receivable
  • Banking activities, documentation of all monetary transactions, preparation of move out statements (SODAs) and their collection documents and processing all vendor invoices for prompt payment
  • Providing leasing coverage and maintaining positive customer relations
  • Extensive training in Yardi property management software

Masons Lakeside resort
01.2000 - 01.2006
  • Assisted department leaders in management, marketing, occupancy and tenant relations
  • Facilitated in ensuring every guest received a personalized, unique original experience
  • Reserved accommodations over the phone, collected payments and cancelled/refunded bookings

Education

No Degree - Hospitality Management

Cal State University-San Bernadino
San Bernardino, CA
01.2021

General education -

University of Phoenix
01.2008

Resident Retention, Leadership: Profiles in Multifamily Housing, Fair Housing, Fair Housing II, Leasing For a Living, Customer Service as a Competitive Advantage, Traffic Generation, Conflict Resolution, Conflict Resolution Supervisor Version, Resident Retention for Today’s Savvy Customers, Internet Leasing, Risk Management I – Associate Safety, Mold Awareness, Advanced Leasing

Grace Hill Property Management Courses
01.2007

Esthetician certification -

Cerritos Community College
01.1995

Skills

  • Reliable work habits
  • Accounts payable experience
  • Attention to detail
  • Effective time management skills
  • Highly organized
  • Multi-tasking
  • Financial Management
  • Lead Generation
  • Financial records oversight
  • Computer Skills
  • Verbal and written communication

Timeline

Care Support Worker

IHSS - In Home Supportive Services
01.2023 - Current

Manager of Business Development and Sales

Desert Mobile Spa
01.2011 - 01.2022

Essex Property Trust
01.2006 - 01.2010

Masons Lakeside resort
01.2000 - 01.2006

General education -

University of Phoenix

Esthetician certification -

Cerritos Community College

No Degree - Hospitality Management

Cal State University-San Bernadino

Resident Retention, Leadership: Profiles in Multifamily Housing, Fair Housing, Fair Housing II, Leasing For a Living, Customer Service as a Competitive Advantage, Traffic Generation, Conflict Resolution, Conflict Resolution Supervisor Version, Resident Retention for Today’s Savvy Customers, Internet Leasing, Risk Management I – Associate Safety, Mold Awareness, Advanced Leasing

Grace Hill Property Management Courses

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Furnished upon request

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Leina Patterson