Leinaala Ama
Euless,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, notably with Keurig Dr. Pepper Snapple Group. Expert in complaint resolution and shipping protocols, achieving significant reductions in shipping errors. Demonstrates exceptional attention to detail and prioritization, driving improved efficiency and client relations across roles.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Clerk
Keurig Dr. Pepper Snapple Group
Irving, TX
09.2020 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
Customer Service Representative
Convergys
Salt Lake, UT
08.2016 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Billing Specialist
Dollar Financial Group Inc.
Salt Lake, UT
09.2013 - 01.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Customer Service Representative
General Dynamics
Salt Lake, UT
09.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Kearns High School
Kearns, UT06.2010
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Heavy Lifting
- Call center experience
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Client Relations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Shipping and Receiving Clerk
Keurig Dr. Pepper Snapple Group
09.2020 - Current
Customer Service Representative
Convergys
08.2016 - 09.2020
Billing Specialist
Dollar Financial Group Inc.
09.2013 - 01.2016
Customer Service Representative
General Dynamics
09.2013 - 08.2015
High School Diploma -
Kearns High School