Microsoft office
Medical assistant
Leina'ala Kalani-Figueroa
Certified Medical Assistant
Salt Lake City,UT
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Strong dedication to informed patient care, administrative excellence, and confidentiality. Over five years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Upbeat with excellent communication skills.
Overview
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Work History
Certified Medical Assistant
Granger Medical
10.2023 - 02.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate patient care, addressing their concerns and ensuring a positive experience.
- Documented patients' vital signs and health history in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced patient wait times by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at practice by greeting patients warmly upon arrival, checking them inefficiently, and answering questions about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision-making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information, clarifying physicians' orders, and answering questions thoroughly.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Medical Assistant
CareNow Urgent Care
02.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Kaloko urgent care
09.2021 - 02.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Physician Practice Assistant
Queens Health Center
05.2021 - 09.2021
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
- Answered incoming calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide practical assistance for specific aspects of business operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patients' vital signs and health history in clinic and hospital environments.
- Built strong relationships with patients through practical communication skills that foster trust in the clinic's commitment to quality care.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Certified Medical Assistant/ Covid Team Lead
Premier Medical Group
01.2021 - 06.2021
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Scouted testing facility sites to maximize accessibility, available space, and resources.
- Implemented best practices from industry experts to continually improve testing site operations.
- Enhanced patient experience with clear communication and efficient scheduling procedures.
- Verified adherence to HIPAA and other local, state, and national guidelines.
- Addressed patient concerns or issues promptly, maintaining a solid reputation for excellent customer service.
- Optimized staffing levels based on demand forecasts while balancing budget constraints effectively.
- Increased daily testing capacity through effective resource allocation and process improvements.
- Coordinated with other nearby COVID-19 testing sites to share resources, knowledge, and best practices effectively.
- Contributed to contact tracing initiatives by providing test results data in compliance with local legislation regarding privacy and COVID-19 containment.
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Managed patient flow efficiently, reducing long lines and wait times at the testing site.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Certified Clinical Medical Assistant
Ali'i Health Center
09.2019 - 02.2021
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Proficiency in using electronic health records software to input data accurately facilitated smooth transitions between healthcare providers during patient handoffs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them correctly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Documented patients' vital signs and health history in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Demonstrated strong multitasking skills while juggling multiple responsibilities, including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Facilitated effective communication between patients and healthcare providers with clear explanations of medical procedures and treatment plans.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
Mental Health Technician
Lighthouse Behavioral Wellness Center
06.2019 - 09.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Supported patients needing medical care to relieve anxiety and promote positive outcomes.
- Delivered compassionate patient care, focusing on safety, comfort, and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to the supervising physician.
- Supported patient confidentiality by HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
Certified Nursing Assistant
Private Home & Personal Care
01.2019 - 08.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of one resident under long-term care.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Foreman
Mckinnon quality repair services
01.2019 - 06.2019
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Evaluated incoming materials for quality and amounts ordered.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Established clear priorities and production quality standards.
- Monitored usage of supplies and materials to establish cost-effective operations.
Customer Service Associate
Kona Bowl
06.2007 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Achieved high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Informed customers about special promotions and provided detailed information for various products.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Sales Associate
Cookies Clothing Co
01.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Certified Nursing Assistant
Life Care Companies LLC
09.2010 - 03.2011
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Supported needs of 25 +residents under long-term care.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ05.2026
Certificate - Clinical medical assistant
Island Cpr
Kailua-Kona, HI12.2019
Certificate - nursing assistant
Life Care Center Nursing Assistant Training
Kailua-Kona, HI12.2010
High School Diploma -
Kealakehe High School
Kailua-Kona, HI06.2008
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Direct Patient Care
- Immunization Administration
- Phlebotomy
- CPR
- Insurance Verification
- Compassionate caregiver
Certification
- Nursing Assistant, 09/2010, 10/2010, American Red Cross
- Certified Clinical Medical Assistant (CCMA), 07/2019, Present, NHA
- CPR & BLS, 11/2019, 11/2021, Island CPR
- Fibroscan Tech, Echoscans, 07/2020, Present
Assessments
- Medical terminology, Proficient, 01/2023, Understanding and using medical terminology
- Attention to detail, Proficient, 08/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
Willing To Relocate: Anywhere
Timeline
Certified Medical Assistant
Granger Medical
10.2023 - 02.2024
Medical Assistant
CareNow Urgent Care
02.2023 - 10.2023
Certified Medical Assistant
Kaloko urgent care
09.2021 - 02.2023
Physician Practice Assistant
Queens Health Center
05.2021 - 09.2021
Certified Medical Assistant/ Covid Team Lead
Premier Medical Group
01.2021 - 06.2021
Certified Clinical Medical Assistant
Ali'i Health Center
09.2019 - 02.2021
Mental Health Technician
Lighthouse Behavioral Wellness Center
06.2019 - 09.2019
Certified Nursing Assistant
Private Home & Personal Care
01.2019 - 08.2019
Foreman
Mckinnon quality repair services
01.2019 - 06.2019
Sales Associate
Cookies Clothing Co
01.2018 - 07.2018
Certified Nursing Assistant
Life Care Companies LLC
09.2010 - 03.2011
Customer Service Associate
Kona Bowl
06.2007 - 11.2018
Bachelor of Science - Health Sciences
Grand Canyon University
Certificate - Clinical medical assistant
Island Cpr
Certificate - nursing assistant
Life Care Center Nursing Assistant Training
High School Diploma -
Kealakehe High School
- Nursing Assistant, 09/2010, 10/2010, American Red Cross
- Certified Clinical Medical Assistant (CCMA), 07/2019, Present, NHA
- CPR & BLS, 11/2019, 11/2021, Island CPR
- Fibroscan Tech, Echoscans, 07/2020, Present
- Certified Medical Assistant, Unknown, Unknown
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced turnaround time on lab results by 80%.
- Achieved Certificate in Smart Pill and Pill cam procedures by effectively helping providers with results.
- Obtain Fibroscan certificate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programs401k matchPaid time off4-day work weekTeam Building / Company RetreatsQuote
The best way out is always through.
Robert Frost
Software
Elation EMR
EPIC EMR
Insperity
Interests
Music
Dance
Reading
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