Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leinad M. Estrella-Calvo

Swampscott

Summary

Experienced behavioral health professional skilled in applying therapeutic interventions and behavior modification techniques. Proven track record in collaborating with multidisciplinary teams to achieve positive outcomes for clients. Adept at adapting to evolving needs, maintaining reliability, and focusing on achieving measurable results. Strong expertise in behavioral assessment, data analysis, and client-centered support.

Overview

11
11
years of professional experience

Work History

ABA Behavior Therapist

Futures Behavior Therapy Center
04.2025 - Current
  • Implemented individualized treatment plans to enhance client behavioral outcomes.
  • Monitored and recorded client progress using data-driven methods for analysis.
  • Collaborated with multidisciplinary teams to optimize therapeutic strategies for clients.
  • Trained and mentored new staff on ABA techniques and best practices.
  • Developed engaging therapeutic activities tailored to individual client needs.
  • Conducted regular assessments to evaluate effectiveness of interventions and adjust plans accordingly.
  • Ensured compliance with regulatory standards while maintaining a safe therapeutic environment.
  • Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
  • Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
  • Collaborated with multidisciplinary teams to devise comprehensive strategies for achieving clients'' behavioral goals.
  • Promoted positive reinforcement techniques throughout therapy sessions, motivating clients towards goal achievement.
  • Developed strong rapport with clients, fostering trust and facilitating meaningful therapeutic relationships.
  • Skillfully managed challenging situations using crisis intervention strategies when necessary, prioritizing safety for all involved parties.
  • Evaluated the effectiveness of implemented interventions through regular progress monitoring and data analysis.
  • Increased client engagement by adapting therapy sessions to suit individual learning styles and preferences.
  • Conducted thorough assessments to determine client needs and create personalized behavior intervention plans.
  • Supported clients in achieving greater independence through targeted skill-building exercises and activities.
  • Utilized data-driven decision-making processes to continuously refine treatment approaches for optimal outcomes.
  • Maintained detailed documentation of client progress, adjusting treatment plans as needed to maximize results.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
  • Maintained neutrality when supporting patients despite difficult behavior.
  • Monitored and documented client progress using data collection techniques.
  • Developed individualized treatment plans based on ABA principles to help clients reach goals.
  • Addressed client needs by implementing behavior intervention plans.
  • Interacted with clients to assist in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment.

Sales Associate & Shipping Clerk

GAP
08.2023 - 06.2025
  • Managed cash register operations, ensuring accuracy in transactions and adherence to company policies.
  • Implemented promotional strategies that increased foot traffic and improved customer engagement rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisting customers with any questions or concerns they may have while providing exquisite customer service
  • Explaining GAP card policies, memberships, promos and benefits
  • Recruiting new GAP card loyalty members
  • Organize display setups, shop shelves, wall movements and dress mannequins
  • Fulfill SFS and BOPIS orders
  • Scan and re-ticket items and inventory for any markdowns or final sales
  • Inventory Prep and helped establish an effective way on how to mark inventory with LP
  • Stocking and Back stocking inventory
  • Unload & Open shipment from palettes
  • Inventory Replenishment
  • Clean fitting rooms, lobbies and register areas
  • Disperse shipment boxes and orders
  • Delivered exceptional customer service to enhance shopping experience and drive sales growth.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Developed visual merchandising displays to attract customers and optimize product presentation.


Cashier & Store Associate

CVS
08.2014 - 06.2016
  • Cashiering / Cash-Handling
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained knowledge of products and promotions to assist customers with inquiries effectively
  • Shelf / Crate Stocking
  • Organized display setups and aisle racks
  • Assisted Customers with any help they needed while providing excellent customer service
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Scanning of barcodes while creating and filling spreadsheets
  • Keeping the store and register cleaned and organized
  • Receiving and signing shipment requests
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Medical Assistant - Medical Assistant

Everest Institute
Chelsea, MA
01-2012

Office Career Program - Office Administrative Assistant

Training Resources of America
Salem, MA
01-2011

GED -

NorthShore Community College
Lynn, MA
01-2010

Skills

  • HIPAA and OSHA Certified
  • Data Entry and Safety Training
  • Autism Spectrum Disorder
  • Verbal Behavior
  • Behavioral Assessment
  • Behavior Modification
  • Behavior Reduction
  • Early Intervention
  • Emotional Regulation
  • Problem Solving
  • Active Listening
  • Communication
  • Critical Thinking
  • Interpersonal Skills
  • Bilingual
  • Customer Service
  • Teamwork
  • Multi-Tasking
  • Empathy
  • Motivation
  • Determination
  • Sensory Integration
  • Progress Monitoring
  • Functional Communication
  • Reinforcement Techniques
  • Social Skills Development
  • Crisis Management
  • Time Management
  • Excellent & Effective Communication

Languages

Spanish
Native or Bilingual

Timeline

ABA Behavior Therapist

Futures Behavior Therapy Center
04.2025 - Current

Sales Associate & Shipping Clerk

GAP
08.2023 - 06.2025

Cashier & Store Associate

CVS
08.2014 - 06.2016

Medical Assistant - Medical Assistant

Everest Institute

Office Career Program - Office Administrative Assistant

Training Resources of America

GED -

NorthShore Community College

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Leinad M. Estrella-Calvo