Leinani Kaya
Boise,ID
Summary
Experienced Administrative Assistant with over 20 years of experience in government and religious firms. Excellent reputation for attention to detail, organizational skills, resolving problems and hard work.
Overview
19
19
years of professional experience
Work History
Administrative Assistant to Store Manager
Deseret Industries
Boise, ID
03.2007 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 25% in 2 years.
- Approved regular payroll submissions for 97 employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Interviewed, hired and trained 95 staff associates and equipped to comply with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Approved regular payroll submissions for 95 employees.
Administrative Assistant
El Centro
Nampa, ID
02.2006 - 02.2007
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Managed accounts payable and receivables
- Monitored CEO's work calendar and scheduled appointments, meetings and travel.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Maintained staff directory and company policy handbook for human resources department.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored Manager's work calendar and scheduled appointments, meetings and travel
Office Manager
Department Of Parks And Recreation Summer PALS
Wailuku, HI
04.1990 - 09.1992
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored and evaluated personnel performance for annual Mayoral reviews, recommended advancement or address productivity concerns.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Increased staff productivity time 40% by designing educational summer curriculum for 3000 children.
- Managed office operations while scheduling appointments for 52 department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Organized domestic travel arrangements for up to 52 staff members, including all transportation and hotel stays.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Coached new hires on company processes while managing 1100 employees to achieve maximum production.
- Organized international and domestic travel arrangements for up to 5 staff members, including all transportation and hotel stays
Education
Associate of Arts - Secretarial Studies And Office Administration
University Of Hawaii Maui College
Kahului, HI04.1993
High School Diploma -
Henry Perrine Baldwin High School
Wailuku, HI06.1973
Skills
- Staff Supervision
- Goals and Performance
- Business Development and Planning
- Scheduling
- Cash Handling
- Process Improvement
- Purchasing
- Cash Register Operation
- Key Performance Indicators (KPIs)
- Product Knowledge
- Store Operations
- Inventory Control
- Staff Management
- Creating store processes
- Store audits
- Microsoft Office
- Good listening skills
- Data Entry
- Self-motivated professional
- Flexible & Adaptable
Sewing costumes, Bowling, Collecting Japanese things, Traveling & Family Time
Sewing children costumes
Coaching my daughter
Collecting Japanese things
Traveling anywhere with my family
Family History
Family Time
Professional References
Dale Kerr - Store Manager
Houston Deseret Industries
8625 Spring Cypress Pkwy
Houston, TX 77070
530.845.1793
kerrDS@churchofjesuschrist.org
NOTE: Dale was my boss at Boise Deseret Industries for 2 years, and can attest to my administrative, office management, interpersonal, problem-solving, and swiss army knife skills.
Debbie Fugal - Retired Assistant Store Manager
Boise Deseret Industries
4275 E English
Meridian, ID 83642
208.284.1537
didebra@msn.com
NOTE: Debbie was my Assistant Manager for 11 years, and can confirm my professionalism, phone etiquette, problem-solving, attention to detail, communication, research, and team work skills.
Brad Forsgren - Develoment Counselor
10740 W Fairview
Boise, ID 83713
208.794.0744
forsgrenbl@churchofjesuschrist.org
NOTE: Brad and I have worked on various committees and projects for 5 years. He can confirm my willingness to get the job done well, work ethic, creativity, and professionalism.
Nancy Hochhalter - Region Administrative Assistant
10740 W Fairview
Boise, ID 83713
208.409.0376
nancy.hochhalter@churchofjesuschrist.org
NOTE: Nancy is my regional administrative assistant for 3 years, and can confirm my integrity, commitment, expertise, and loyalty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Assistant to Store Manager
Deseret Industries
03.2007 - Current
Administrative Assistant
El Centro
02.2006 - 02.2007
Office Manager
Department Of Parks And Recreation Summer PALS
04.1990 - 09.1992
Associate of Arts - Secretarial Studies And Office Administration
University Of Hawaii Maui College
High School Diploma -
Henry Perrine Baldwin High School
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