Leinani McKenzie
CLINTWOOD
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Shift Lead
Pizza Plus Inc
CLINTWOOD
03.2025 - Current
- Supervised team members during peak shifts to ensure service efficiency.
- Trained new staff on food preparation and customer service standards.
- Implemented food safety procedures to uphold cleanliness in kitchen environment.
- Coordinated shift schedules to optimize staffing levels during busy hours.
- Executed opening and closing procedures, including setting alarm systems and counting cash.
Homeschool Teacher
North Carolina Division of Non-Public Education
Raleigh
10.2019 - 05.2025
- Fostered positive learning environment, enhancing student participation and growth.
- Adapted teaching methods to align with individual student needs while upholding core objectives.
- Organized educational activities to boost student engagement and facilitate effective learning.
- Coordinated discussions with parents regarding student performance and educational requirements.
- Maintained accurate records of student attendance and academic progress.
Customer Service Cashier
Valero
Cary
07.2020 - 09.2023
- Processed customer transactions accurately, handling cash and credit with security.
- Monitored inventory levels, restocking shelves to maintain product availability.
- Trained new staff on effective cash handling procedures and store policies.
- Greeted customers, delivering friendly and attentive service during each interaction.
Customer Service Representative
Mulberry Motor Parts
Bartow
06.2006 - 06.2016
- Responded to customer inquiries regarding products and services, ensuring satisfaction.
- Managed administrative duties, including filing paperwork, updating databases, and generating reports.
- Delivered exceptional customer service during face-to-face interactions and phone conversations.
- Facilitated effective business correspondence by answering phone calls and emails promptly.
- Handled confidential documents according to established protocols, ensuring security and compliance.
Education
Some College (No Degree) - Associate's in Business And Science
Polk State College
Winter Haven, FLSkills
- Work delegation
- Staff training and coaching
- Food safety compliance
- Schedule coordination
- Cash handling expertise
- Customer service excellence
- Time management skills
- Adaptable teaching methods
- Shift leadership
Certification
High School Diploma
Timeline
Shift Lead
Pizza Plus Inc
03.2025 - Current
Customer Service Cashier
Valero
07.2020 - 09.2023
Homeschool Teacher
North Carolina Division of Non-Public Education
10.2019 - 05.2025
Customer Service Representative
Mulberry Motor Parts
06.2006 - 06.2016
Some College (No Degree) - Associate's in Business And Science
Polk State College