Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leinne Marzan

Axtell

Summary

Diligent Healthcare Support Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.


Experienced with implementing comprehensive HR policies and programs. Utilizes strategic planning to enhance workforce performance and align HR practices with organizational goals. Strong understanding of labor laws and employee relations, ensuring compliance and fostering harmonious work environment.

Overview

22
22
years of professional experience

Work History

Customer Advocate

BLUECROSS BLUE SHIELD
08.2021 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Conduct research and stay updated with training and certifications affecting the job scope
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Shopify Support Advisor

TaskUs
08.2019 - 04.2021
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

HR - Compensation & Benefits

Emirates Food Industries
11.2016 - 06.2019
  • Maintain and administered end to end SAP HR and Payroll modules and payroll process up to WPS salary upload
  • Develop and analyze management reports on employee turnover, salary inequity, and other reports involving compensation and benefits
  • Regular review of internal pay and benefit structures of every department and provide recommendations for resolution
  • Facilitate and maintain files of employee medical, life and workmen compensation insurance, insurance claims applications and renewals
  • Ensure local government and legal compliance in implementation of employee remuneration and benefits
  • Develop and improve HR -SAP system's importance and integrity in the company
  • Regulate workflow and procedure providing more efficient HR services
  • Review and analyze existing SAP formulas and recommend programming revision where necessary to align system calculations with the company's compensation and benefit programs

Personal Assistant to Deputy General Manager

Emirates Future Trading
12.2012 - 10.2016
  • Oversaw personal and professional calendars and coordinated appointments for the Office of Deputy General Manager
  • Handle purchasing, material forecasting, and purchase requisition cycle for managed by the executive office
  • Negotiated and qualified vendors and supplier for preferred relationship agreements
  • Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
  • Coordinated employment offers with management and extended offers to selected candidates.

HR Administrator

Aramark Gulf Limited
10.2009 - 12.2012
  • Streamlined logistics processes for timely delivery of personnel staffing to offshore and other Clients' site locations.
  • Fostered a culture of continuous learning within the team by arranging training sessions and workshops to enhance professional growth and maintain Clients' certification requirements
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Managed payroll processing for over 500 employees, ensuring accuracy and timely disbursement.

HR Officer

Sharif Metals Intl
12.2006 - 10.2009
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.

HR Specialist

Cyber City Teleservices
12.2002 - 11.2006
  • Managed benefits administration for company-wide staff with over 1,500 employees, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Promptly corresponded with applicants and coordinated and conducted interviews.

Education

Bachelor of Arts - Psychology

University of The Philippines
Philippines
01-2002

Skills

  • Payroll Management
  • SAP Application Experience
  • Client Support
  • eCommerce Strategy Development
  • Workers Compensation Management
  • Human Resources Management
  • Workplace Relationship Management
  • Compensation Management

Timeline

Customer Advocate

BLUECROSS BLUE SHIELD
08.2021 - Current

Shopify Support Advisor

TaskUs
08.2019 - 04.2021

HR - Compensation & Benefits

Emirates Food Industries
11.2016 - 06.2019

Personal Assistant to Deputy General Manager

Emirates Future Trading
12.2012 - 10.2016

HR Administrator

Aramark Gulf Limited
10.2009 - 12.2012

HR Officer

Sharif Metals Intl
12.2006 - 10.2009

HR Specialist

Cyber City Teleservices
12.2002 - 11.2006

Bachelor of Arts - Psychology

University of The Philippines

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Leinne Marzan